We have stayed at this condo complex before, so we were familiar with it. This specific condo was a little dated and the bed (master) left a lot to be desired. There were several broken items in the condo and we found multiple dead bugs throughout. However, our wifi was not working and someone from the rental company came and fixed it within hours.

The property was well maintain and the facilities were nice and clean.

The property was well maintain and the facilities were nice and clean.

We stayed at this property for 2 weeks in October 2021. Prior to our stay I verified with the property owners that our reservation was confirmed and that there was nothing more needed from me. Upon arrival at 8 p.m., after a long day of travel we pulled up to the gate and were not let in because we were not listed as renters of the property. After 45 minutes and several calls to VRBO and the number listed we received a return call. Luckily the people at the gate had dealt with this issue on several occasions and knew who to call. They were able to help us get our names on the reservation. We entered the condo and immediately noticed a cigarette type smoke smell. We also noticed the dining room table was pushed against the wall and there were only 3 chairs. I have a family of 4, occupancy is 4 therefore I would expect 4 dining room chairs. Also, because the table was pushed against the wall that left the chandelier hanging in the middle of the room for everyone to walk by and bang their head on. We moved the table back to the middle of the room under the chandelier and requested a 4th chair. We received 4 white plastic chairs. The comforter in the master bedroom had an enormous burn hole in it and the curtain rod was broken and hanging. One of the pillows on the master bed was completely moldy. The 2nd bedroom was as pictured. As we entered the 2nd bathroom, we noticed one of the drawer fronts was broken and hanging. There were several burnt out bulbs in the chandelier and bedroom and living room ceiling fans. When I opened the dishwasher, I found it was full of black grease and broken glass. The towels/wash rags/hand towels are at a minimum in this place. We had 2 wash cloths for 4 people. Only 1 hand towel for each bathroom. The rugs in the master bathroom were filthy. We purchased cleaning products because there were none. I spent the first day washing rugs and cleaning the kitchen and both bathroom floors because they were gross. The kitchen also has a major ant problem. We could leave nothing on the counters at all. One of the glass shelves in the refrigerator is missing as well. The positives - the condo is in a great location, it is on the first floor, the layout is fantastic, and the community pool is very nice. I would stay at Windsor Hills again but not at this condo.

We stayed at this property for 2 weeks in October 2021. Prior to our stay I verified with the property owners that our reservation was confirmed and that there was nothing more needed from me. Upon arrival at 8 p.m., after a long day of travel we pulled up to the gate and were not let in because we were not listed as renters of the property. After 45 minutes and several calls to VRBO and the number listed we received a return call. Luckily the people at the gate had dealt with this issue on several occasions and knew who to call. They were able to help us get our names on the reservation. We entered the condo and immediately noticed a cigarette type smoke smell. We also noticed the dining room table was pushed against the wall and there were only 3 chairs. I have a family of 4, occupancy is 4 therefore I would expect 4 dining room chairs. Also, because the table was pushed against the wall that left the chandelier hanging in the middle of the room for everyone to walk by and bang their head on. We moved the table back to the middle of the room under the chandelier and requested a 4th chair. We received 4 white plastic chairs. The comforter in the master bedroom had an enormous burn hole in it and the curtain rod was broken and hanging. One of the pillows on the master bed was completely moldy. The 2nd bedroom was as pictured. As we entered the 2nd bathroom, we noticed one of the drawer fronts was broken and hanging. There were several burnt out bulbs in the chandelier and bedroom and living room ceiling fans. When I opened the dishwasher, I found it was full of black grease and broken glass. The towels/wash rags/hand towels are at a minimum in this place. We had 2 wash cloths for 4 people. Only 1 hand towel for each bathroom. The rugs in the master bathroom were filthy. We purchased cleaning products because there were none. I spent the first day washing rugs and cleaning the kitchen and both bathroom floors because they were gross. The kitchen also has a major ant problem. We could leave nothing on the counters at all. One of the glass shelves in the refrigerator is missing as well. The positives - the condo is in a great location, it is on the first floor, the layout is fantastic, and the community pool is very nice. I would stay at Windsor Hills again but not at this condo.

The property was extremely clean and cozy. We were beyond pleased and will definitely stay there again. Thanks!

The property was extremely clean and cozy. We were beyond pleased and will definitely stay there again. Thanks!