The fantastic atmosphere of the hotel, the restaurant and the kindness of the staff !

Nothing

Loved everything about this hotel! They were very kind. And super helpful. We don’t eat pork so they accommodated our dietary requirements, the reception was sooo lovely when we first came in. We were welcomed with sweets and tea.

The stairs! I think a little carpet would help on those they are very narrow and quite high of a riser so it was annoying going up and down when we are super tired.

The property was amazing. It was beautiful and had everything we could have wanted/needed.

We loved everything about the property!

Breakfast was excellent. Lots of variety. The dinner was memorable and interesting, with lots of different presentations of wagyu beef. (Worth only doing once though.) Staff were super friendly and helpful. I loved the private bathtub, very comfortable and fun.

The room layout was shockingly bad, bordering on dangerous for some people. There's ~18" of clearance between the bed and the wall. As a middle-aged able-bodied person, I was fine to navigate this and balance carefully, but this would be quite bad for a lot of folks. It would be *very* difficult for some people to get into the far end of the bed. I almost fell a couple times, and the exposed concrete stone was aesthetically pleasing but the edges were fairly sharp. There was barely enough space in the room to place only one suitcase, so the second one we placed in the bathroom, which felt downright silly. I've never been in a hotel where I needed to store my suitcase in a bathroom for lack of space, let alone one I paid >$1k/night for. There was a fan in the bathroom that couldn't be turned off. It hummed noisily, and closing the door didn't fully mute the noise. Finally, all the lights were motion-activated and can't be controlled manually, which sounds nice, except when it's the middle of the night and you're trying to limit the brightness in the room while using the bathroom, and then you're stuck with glaring bright lights. I've been to some truly wonderful ryokans that were worth every penny, but this one ain't it. It was breathtakingly expensive for a surprisingly poor and cramped experience.