Environment

Serve lunch also :)

the location is awesome, staff brilliant, loved the units being distance apart and you could have your own privacy in the Bush, loved the nature and bird life, loved no tv in room and loved the willingness to assist guests

The fact that the terrible gravel road you needed to travel was not disclosed upfront when looking at booking.com, could make a huge difference as travelling in a sedan should not be recommended

The staff was professional and made it feel like home

Wanted to do my good byes to the staff but they where still busy

Our tour guides Moses and John were great and the experience of seeing what the Foundation does up close was fantastic. We were highly impressed. Staff were warm and friendly apart from the Breakfast Manager.

1. The presentation of breakfast was the most disappointing aspect. The breakfast manager was abrasive and borderline rude. On the first day she held a clipboard and asked do you want sausage, bacon. I asked what are the options she was visibly irritated and said she would bring the chef who was very nice throughout our stay and we could order through him what we wished for. We have some dietary issues so needed to know what was possible. The next morning when I came to breakfast I told the female manager, I will make it easy this morning and order exactly what we had the day before which was... before I could finish she interrupted and said she would tell me the options. The "options was "an omelet with various fillings. I responded that that was not good for us. Again, she said she would have to get the chef who was very helpful and we could get, at least for my daughter who has special needs, some scrambled eggs and I stuck with the omelet not wanting to appear to be difficult. .Why can't you have a menu for breakfast and be flexible and importantly at least polite. 2. The towels are very threadbare and could do with updating. Towels at the pool after use whould be changed I noted ours were just rolled up again on the same couches after use.