Oaks Toowoomba Hotel

Very convenient to the Empire Theatre. Cafe in foyer for a quick or sit down breakfast.

Good Location and parking. Clean room. Very nice staff on reception.

Location is great for where we wanted to go. The room was minimalist but spacious and clean. Bed and pillows were comfortable. Nice shower. Plenty of storage space. Microwave, kettle, toaster and a fridge. Instant coffee was a disappointment but they left cream in the fridge which was thoughtful. There's an undercover carpark for $15/day, which was good for us. Within walking distance to Ruthven St. Check-in and out was straight forward, people at the reception were friendly & helpful.

Feedback for improvements: At check-in, maybe advise guests breakfast time and the wi-fi password. Also, having one key per room is inconvenient, especially because we each have different activities to do & places to be. The carpark needs some signage to the second level. We saw big SUVs going all the way to the end of the first floor before realising it was a dead end. With the size of the cars people have these days, maneuvering can be a challenge. Last but not least, it needs to be made clear that guests get a $30 credit for breakfast (unsure if it's per person or per room) and when you order more than that, you have to pay extra. When guests book a room "with breakfast", the expectation is that they'll get breakfast and not have to pay extra for it.

Comfy bed and good movie selection

Room had a chlorine smell. Stains on the carpets. We found a pair of shoes under the couch that weren’t ours.