Riu Palace Mauritius - All Inclusive - Adults Only

The service throughout the resort was excellent. The staff were genuinely friendly, attentive, and made us feel very welcome. The location is absolutely stunning, with a beautiful beach and a fantastic overall setting. We also really liked that water activities were included, although unfortunately we were only able to use them on one out of our six days because the red flag was up on the other days. The main pools were very clean, pleasant, and had a much better temperature than our private pool. The Elite Club area was especially enjoyable — the loungers were very comfortable, the service there was great, and it was a lovely touch that staff occasionally brought around fresh fruit and took drink orders directly from the sunbeds. Breakfast offered a good selection overall, and most of the other restaurants were very good as well. Our favorite was the Asian restaurant, Kaori. The spa experience was also very nice, especially the massage. Another great surprise was the room service twice a day, which we had not expected and really appreciated.

The biggest downside for us was the bed. Instead of one proper double bed, it was made up of two separate single beds on wheels that kept moving apart whenever we shifted even slightly. For an Elite Club room with a private pool, we definitely expected a fixed, comfortable bed, so this was a major disappointment. Cleanliness could also have been better. Some towels had brown stains on them, and even if they were freshly washed, towels in that condition should not be put back into use. The floor in the room also felt a little sticky and not completely clean. Our private pool was nice to have, but it was extremely cold, so it was not as enjoyable as we had hoped. Breakfast was generally good, but the coffee was quite bland, and there was no oat milk available. Soy milk was offered instead, but it was sometimes out of stock, which was disappointing. The cocktails were also inconsistent — some were very strong, while others barely tasted of alcohol at all. Even the strawberry daiquiri was surprisingly too strong. The Elite Club restaurant was another slight letdown. Although the service was excellent, the food was only average and lacked seasoning and flavor. We would also recommend booking the specialty restaurants immediately upon arrival, as they can fill up quickly.

Awesome

Nothing

Beautiful setting, amazing landscapes, nice pools, staff were amazing. Drinks were great too.

Gym equipment needs maintenance and better range. Single purpose machines take up too much space. Elite club restaurant menu and food needs some work.

The hotel staff was absolutely amazing and truly made our stay even more enjoyable. From the moment we arrived, everyone was incredibly friendly, welcoming, and helpful. They always greeted us with a smile and went out of their way to make sure we were comfortable and had everything we needed. Any questions or requests we had were handled quickly and with such a positive attitude. Their kindness, professionalism, and genuine hospitality really stood out. You could tell they truly cared about making sure their guests had a wonderful experience. The exceptional service from the staff was definitely one of the highlights of our stay, and we felt very well taken care of from beginning to end.

Although the hotel and staff were amazing, I was disappointed with the lack of entertainment at the adults-only resort. Most parties and activities were held at the sister RIU resort, which allows children. When guests specifically pay for an 18+ experience, they shouldn’t have to go to a family resort to enjoy entertainment. I think RIU should consider having a dedicated program or entertainment manager who can organize parties, activities, and events specifically for adults at the adults-only property. This would make the experience feel more complete and ensure guests are truly getting the adults-only vacation they paid for.