Baan Sang Singh

Location is good, just outside the old city.

The entire place needs renovation, and the breakfast is very basic (just toast and jam/jelly)

We loved the atmosphere, the room, the kindness of the owner and the staff.

Nothing

Friendly staff, comfortable clean rooms, great pool, local food nearby, secure parking.

nothing to dislike.

The location-close to Saturday night walking market. The room was clean and the kids loved the bunk bed.

The bed was hard, no TV provided, and management was lacking in customer service skills. My wife spoke Thai, we requested for a TV (which should have already been provided) but received a respond of "it's only local channels", we didn't receive it until day 3. When we asked to use the lobby phone to book Thai Lanna show (as the room phone only works for contacting the front desk), management made the phone call instead. We were booked 3x the price as listed on the site. This was not clearly communicated with us and we were treated as if it was inconvenient to request for an explanation. The owner spoke poorly of guests while sitting in the breakfast area (provided only with toasts and coffee). We were sitting nearby and heard the whole conversation, which made us feel uneasy to hear management gossiping infront of other guests. Our young child was sitting on the swing in the pool area around 8 am, but only to be scolded by one of the onsite manager (or owner) for making too much noise. We did not feel welcome as a guest here although we paid a high amount of money for this 3 stars hotel.