Domaine de la Résidence - Hôtel, Spa & Restaurant

The theme of our room was Bali and someone had enjoyed matching the decor to the theme. We enjoyed the walk around the lake. Breakfast was good.

The room after initially liking it felt very cluttered. Oversize chairs, a wooden sculpture and a very large bed made it difficult to move around. A very bright light in the entrance area came on automatically when you moved through it to access the bathroom and toilet at night: it needed to be subdued. The light over the bed constantly flickered. The view of the lake was spoilt by the algae covering it: this could have been helped by turning on the fountain. I would not have paid extra for that view had I known. The location appeared to be rural but there was a lot of noise from the major road nearby and helicopters. We dined in the upmarket restaurant: it was also themed and had screens drop over the window with a travelogue of prague shown. There was also a welcome message to me displayed which was disconcerting. I have stayed at hundreds of hotels after a lifetime of travel and have never experienced a public display of my name before.

Suited our needs -stayed in a “Wikkel” lodge.

Bathroom was a bit cosy!

Really amazing location, nestled among lakes and forest. Very calm and relaxing. Cabins were modern, well equipped, clean. Good facilities. Very friendly staff, nice welcome. Good restaurant for dinner and breakfast.

The lodge was nicely decorated, spacious, and functional. It’s very close to the highway, which makes it convenient for an overnight stop. The bathroom was small but functional.

I must say I was very disappointed by the service and by the unhelpful tone I experienced at reception, which I find unacceptable for a four-star establishment, regardless of the level of stress, how busy the day was, or any staffing issues. I arrived at dinner time and asked for room service, a service that is clearly advertised on the hotel’s website. This was refused due to staffing constraints (the receptionist was alone and could not leave the desk unattended), and no alternative solutions were offered. When I explained that dining in the restaurant with a small child and a large dog could be challenging, I was first told this would not be a problem, only to be informed moments later that the restaurant was fully booked—though I was told the staff “would have made an effort” if I had been unable to arrange anything else. I expect—and usually experience—a far more proactive and service-oriented attitude in establishments of this category. While I understand that not everything is always possible, it is inappropriate to mention “making an effort” to a guest who is simply requesting a service the hotel advertises. Likewise, operational or staffing difficulties should never be highlighted to guests, who should remain unaware of behind-the-scenes issues. A more proactive and considerate approach—such as offering to arrange takeaway, or providing a cold dish from the restaurant for collection at reception—would have been greatly appreciated and could have easily resolved the situation. In short: professionalism was lacking.