Mercure Ambassador Seoul Hongdae

1. Excellent location in the area of Hongdae - just 3 min walk to reach exit 9 of Hongik univ. station (Line 2 subway). Those who can't take the long stairs down to the station, there is a lift in exit 8. We joined the DMZ tour which departed at exit 3 of Hongik univ. station. It took about 8 min to walk to the meeting point of the tour. 2. Tourist information centre is just at next block within 3 min walk. 3. Staff are very friendly, helpful and most of them can speak fluent English.

1. Soon we checked into room 907, we found there were lots of black spots after we boiled water from the kettle. We let cold water tap run for a few minutes before we boil the water again. After at least 4 attempts, there were still lots of black spots. The kettle was clean and we were not sure if the black spots are associated with limescale, oxidized metal or rust in water pipes. No matter what they were, the hot water was not drinkable. We also killed a tiny flying insect in the room. After we showed the reception staff the problem of the black spots in the cup, and the picture of the insect we killed, he helped us move to 17/F. We did not expect to come across all these hassles in that pricey room on 9/F. Hope the hotel will fix the water problem ASAP. 2. There were also tiny insects keep flying in the lobby lift.

Location

None

Good location

Very good location and kind staff

We had to get new cards twice to unlock the door