Ureta Hotel

The level of care we received from the staff was amazing. Location is great. Breakfast was excellent.

The staff were very helpful in getting transportation to the various excursions we had planned and making sure we were adjusting to the altitude and explaining what to do and not to do.

as far as me and my wife everything was as good as it could be.

Communication could awkward but I had a translator app so it was okay. Staff were always polite and helpful and if we were on an early start they produced a lunch bag.Room was wonderfully clean

Nothing all good

The property was clean the staff was attentive. The room was spacious it had a safety deposit box and hair dryer available at reception. The breakfast was fair.

The location is way too far from Cusco’s main attractions. It about 8-10 soles each way by taxi which totally adds up. It was very noisy hard to get some good sleep you can hear everything from the phone ringing at the reception to plates clinging in the kitchen way too early waking me up at around 6:15 am every morning. Guests and staff need to cooperate in keeping the noise down I had to call several times regarding noise during my stay. There is no option to cancel this hotel unlike others this is a great inconvenience once you realize how far the hotel is from Cuzco’s main attractions. No kettle available. Just thermos with hot water and most of the time it was cold. They make you sign a document regarding stains on towels and other textiles which I have never experienced before. The door locks are noisy you have to use a key from inside to lock your door which I find very unsafe in case of a fire and also very noisy system. One can also hear the elevator. The last day of my stay the staff took the teas and thermos away. The most senior staff member asked me to tip them before leaving. I had already tip each staff member individually when they served me. I found that rude as no other staff member at other hotels have ever asked me to tip. The coffee during breakfast was always cold.