The penthouse it's beautiful, stunning like a dream, very clean

1. I did a reservation on May 11 and I did a mistake as soon I noticed I just send a email to the owner with the mistake and the names and ages for all the occupants for that day, was 9 adults and 10 kids at that time so I never get an answer so I assumed was fine, the day of the check in she text me and I answer all the info was already trued messages on here, short history I get at the hotel and the reception dosent have any info about it, so I comunicate with her and she told me I never send the names, so I send it again and 30 minutes later told me that we are ro many people and broke the rules from the complex I told her I'm already ask about this before I getting here, so she said going to help me out because all the kids that I bring they where little, 3 hours later I'm still can do the check in, finally reception get the info and they help me out we talking about 7pm that night and I get there around 330pm, so we finally gett in and I get a text from the owner that I didn't paid $400 dollars so I was confused calling her back and no answer I back to the reception and they told me that they dosent take any money because it's something between the owner and booking I supposed to paid $268 dollars for that night and $200 deposit that its returned when I do the check out, so finally I contact her and ask why it's the $400 because wasn't the amount online, so she said because all the kids that I bring and I didn't make the check in on time, for real?

Collecting the keys was a little difficult at first. After a long flight, taxi ride, and delay getting in the penthouse - we were ready for some relaxation but unfortunately the jacuzzi and 2 of the showers were not working. The penthouse itself was absolutely amazing and decorated beautifully. We loved being on the top floor and right on the ocean. There was not a prettier sight.

The maintenance crew had to come several times to the penthouse for the showers in both bathrooms and for the jacuzzi - which ultimately did not work.

the view

Wi-Fi did not work, no laundry (facial towels), hot tub did not work, blue tooth did not work because Wi-Fi was horrible…you must be fluent in Spanish to stay here

We liked and enjoyed everything.

Didn’t like the check in and out process. The check in process was very delayed and the check out was rushed. Other than that everything was great.

This place is absolutely gorgeous! It was like a dream waking up here. I wish we could have stayed longer. Our host was available 24/7 and so helpful.

There was nothing that we didn’t like

Awesome penthouse with superior views and in a great location.

Everything was great.