New Wave Hotel

The hotel looks good and is quite comfortable if you get the right room facing the sea and the boulevard. We were lucky to be upgraded to a suite. The gym and sauna are great options. A parking slot is a big plus. Staff were friendly and welcoming.

The AC was only regulated by reception. We were absolutely surprised that our booking was without breakfast, but on the last night, with the support of Booking.com and the kindness of the hotel staff, we received a complimentary breakfast. The sauna is on the second floor while the pool is on the third floor. The pool was quite cold tho (20ish September). Be aware that the elevator only takes 5 people which might be tricky if the hotel is full.

Stupendo. Vista da sogno Sauna e palestra inclusa Per chi vuole c'è la colazione pranzo e cena Dotato di ogni confort. Si trova nella via più chic di Batumi. Stra consigliato

The hotel is genuinely great. The rooms are spacious and very clean, and the breakfasts are delicious. A special thank you to the housekeeping team — they did an outstanding job and kept everything spotless throughout our stay. The location is excellent as well. There are plenty of shops and restaurants nearby, as well as a shopping mall, and the sea is just a short walk away.

Unfortunately, our experience with the front desk staff was quite disappointing. We were moved to another room very late in the evening because of a mistake at reception — they had accidentally checked us and another guest into the same room. The following day, my husband was woken up by hotel staff who came to congratulate him on his birthday. The only problem was that it wasn’t actually his birthday that day. Throughout our stay, we felt an unnecessarily cold and somewhat arrogant attitude from the staff, as if they were upset with us for something. This was especially disappointing considering that the problems were caused by mistakes on the hotel’s side. Another inconvenience was the air conditioning. The temperature cannot be adjusted independently in the room. We had to call reception whenever we wanted the air conditioning turned off, and it was impossible to set a comfortable temperature. When the air conditioning was on, it was too cold; when it was off, the room became stuffy. After all of this, and after we left a negative review on Google Maps, we were offered a better room. We really appreciate the gesture and would like to say thank you for that.

Supervizor Ana very helpfull, thank for her kind behavior. And housekeeping ladies unbeliveable kind and polite.