Nostravila Resort and Spa

Location and staff friendliness

The gas heater was broken and it took a long time to fix (multiple iterations / multiple calls etc) Also pool cleaning must happen before guest checks in. Doing it when guests are in the room requires door to be open and caused a lot of insects to come in

Location is secluded and beautiful for anyone who wants to enjoy quiet time away from the crowds. We went in peak rainy weather and enjoyed the misty rainy weather. The food is simply amazing, every single dish we ordered was excellent. Staff is very friendly and responsive to everything you need be it room service or fixing the jacuzzi in your room or anything you ask for.

The bedsheet and pillow covers had some stains - this is something they should fix. They should maybe think of having a gym within the resort, this is something we missed.

The ambience and the design. The food is good too.

The pillows are very u comfortable and the pool is rather small

The location was great and due to rain in nearby mountains the fog had come down, well the mountains are since several millions of years and we need to preserve it

1. The hot water supply was not continuous and the facility has gas Gyeser which is not safely secured. How the third party or internal audits been carried or the Vila management has missed the safety factor. 2. The swimming pool water was not clean, staff gave the rain is reason for translucent pool which I disagree. The pool deck tiles have several sharp edges which is not baby friendly and one can get sharp cuts after sometime of soaking in water. Some tiles are broken and have very sharp edges which need to be attended soon. 3. The reception closed after 10 pm and I needed the extra blanket but no one picked up the phone. Next day they said I should have called earlier or the security which I did not know, I had to mange with towel. My daughter doesn’t take blanket easily and kicks it away when asleep. 4. The ceiling has double sheeting of some fiver material which is not easy to make out at a glance. Entire night the fluttering sound of these sheets disturb in strong wind and rain. The cheap ceiling stuff sometime sounds like banging when the gust of wind blew. 5. The bathroom tiles are not anti skid type but mirror polished which is not safe. 6. The roof was not clean or the it’s material has started to break in fine powder which comes down with the rain and makes the pool dirty within a night, then the pool need to be cleaned soon. The staff unable to clean it in short notice. 7. The room service is slow, although the food taste was good but the price is of five star and service is below three star. The reception or room services misses out one or more order and after an hour when it is delivered then they again have to be reminded which takes even more time.