Kings Palace Suites

Great location,staff is very welcoming and really nice.

decent location and the beds were very comfortable. AC worked really well hot and cold. The communication of the staff was some of the best I’ve had.

The pillows and wardrobe needed a clean.

Rhe staff was very friendly, they meet, showed the way tonthe room, even helped with heavy luggage. The location of the suites is very good, not far away from the city center. Good wifi, nice water pressure in the shower. I asked for kettle and iron and was provided with them. The room has a good heater

To be honest, the room looks quite old and worn out. The carpet is old and has stains. There were extra blankets and bed covers in the closet, but they were not placed neatly. They were just thrown inside, so I was not sure if they were clean. The bathroom is cold. If your room faces the street, it can be noisy because there is no good soundproofing. There is a bathtub in the middle of the room, but I would prefer more space to open my suitcase. There is an elevator, but it does not always work properly. I was staying for 4 days and they didn't empty trash bins even once.

The sauna and hot tub in the bedroom were relaxing and it was a good experience to share with my spouse. The bed was also very comfortable and despite no windows in the room, the light panels fixed like windows do a good job at simulating some day light. Good location with a maximum of 20-30 minute walk to all major sightseeing spots and museums. It makes for a fine few days of small luxuries on a budget. We did 3 nights there and the rest of our trip at another place and I think that was a good decision.

Communication could have been better. Any messages I sent the hotel via booking went unanswered and we were not told the airport shuttle was not working until we called the hotel the day of our arrival. The day we left our key so cleaners could come in, we came back later than expected and never got communication on where to pick up our key again. We called the same number we did for the airport shuttle and we did manage to solve the issue, but I think if guests will be asked to drop their keys at any point (which is something I have not experienced from hotels in over 20 years), there should be clearer communication on where to get it after if returning later in the night. The cleaning done was also not very thorough and seemed limited to making the bed.