staff were friendly.. room clean.. pool ok

first room was not ready although we reached for check in one hour after time. Westayed almost 40 min. waiting for the room. we payed extra 200 LE service and 35 LE parking. In the room there was tea kattle but strangely one teabag only ?? we asked for slippers four times until we got them. The keys were not working and we had to open the room through master key from cleaning personnel. The worst thing happened was that suddenly someone opened the room door (which was locked) while I was inside naked (changing my clothes) and hardly put a towel on my body. Then they said sorry we opened a wrong room. I tried to get delivery food, but all deliveries not covering the area of the hotel?? the food in hotel was too expensive to buy. We could not stay except few hours then we left because of the bad experience. When i was checking out, no one cared to ask me why am leaving early or if enjoyed my stay

The location is nearby the airport

The room service needs improvement in term of providing the toiletries and slippers

الفندق نظيف جميل و هادى

بعيد عن وسط المدينه

هدوء المكان

الغرف تحتاج الى تجديد الفرش

Staff are very friendly and helpful especially Mr.Mahdy in the reception and Mr. Mosaad in the concierge desk

room cleaning is very poor "dust in the furniture", the breakfast with limited variety. they don't allow free checkout. room lights were very low and some doesn't work

Hotel looks beautiful. Only few staff were kind and greeted with gestures. Most are Rude. Pool was okay and requires you to gonto reception to pick cards up for towel. Which can be a little annoying. Breakfast was okay too although its the same almost everyday.

Booked hotel 3 months prior to travelling. Booked a junior suit as it stood out from the rest. Especially the fact it described it has a private spa bath in the room. Which I thought would be lovely for me and my wife to enjoy as it's our 21st wedding anniversary. When we got to the hotel we were given the wrong room. On top when we enquired about the room and spa bath with no bathrobes or slippers etc. The man at the counter didn't know what a spa bath was and said will contact booking. com and get back to us. We waited another day or so . With no response on the third day they said we gave you bigger room. We explained if we wanted big room we could have booked it. We wanted something cosy and the facilities that it had. Man said to can change room or can speak to some one Called Nancy in the morning who might be helpful. So the next morning day 4/6 we headed to see her. All we got from her was you have a bigger room then junior suit . We told her in details and compared both rooms. She went silent and then goes we can have a later check out. No apologies at all on their side. We were left unhappy as this does not make up the 4 days we've already missed and the amounts of chasing around. From bath towels to toilet rolls. You call the service team . They come back 1-3 hours later. Toilet flash didn't work. Balcony door doesn't close properly from the room. We got in contact with booking. com We paid over £850gbp and booking. com came back and said they can give credit of 80usd. So please be careful when you book or go to this hotel.

The room very wide

It’s sooo noisy we couldn’t sleep there were a widding and the women all the moorings shouting Also The restroom and balacony was dirty They force us to pay extra money for my kids just for staying

The breakfast was excellent and the staff is friendly. I like to stay in this hotel.

i don,t like to use the shampoo and shower gel from the guest before !!

All are very good

All are good

Mr Ahmed reception friendly and helpful Thanks for his nice attitude

Location and view

WATER ISSUE AND AIR CONDITIONING ISSUE in a very hot weather !! No sleeping and water issue !! Really frustrating ,

Clean environment & good swimming pool .. good variety of foods at breakfast Very polite staff

Room Doors are old and would sometimes not open Bathroom door handle is broken Slow elevators

Great location in a compound. Big rooms and very clean. Everything was great, would definitely stay again and recommend it.

New and very clean

Very spacious room and big swimming pool

Misleading Price, Advertising, and Instructions: When I initially searched for this hotel on Booking, the displayed price was £38. However, to my astonishment, as I proceeded to make the payment, the price suddenly skyrocketed to £48 for day use only! The website indicated that this was the price for that specific day. Unfortunately, after completing the payment, I approached the hotel to inquire about the sudden price change, only to be informed that the additional charge was for taxes, cleverly hidden in small, light gray font. This deliberate deception is not only misleading but also grossly unfair. As a frequent user of Booking, I have come to expect transparent pricing, inclusive of all taxes and additional fees. This incident shattered my trust, as the initial price enticed me to choose this hotel and cease my search, only to be coerced into proceeding with the booking due to the sudden price hike, leaving me with no alternative. Furthermore, the instructions provided in the confirmation email were very confusing. Although I had specifically booked a day use room from 9 am to 6 pm, the instructions contradicted themselves by referring to it as a night stay while also including day use instructions. This convoluted communication caused immense confusion for both myself and the hotel staff. To make matters worse, throughout our stay, the staff continuously called us, interrupting our short time in the room, to remind us of our check-out time, despite it still being within the allotted day use period. This incessant disturbance disrupted our experience, and we received no less than four calls around 2 pm, pressuring us to vacate the room when, for day use purposes, our checkout time should have been at 6 pm. Consequently, we were unable to fully enjoy this extremely brief stay. While the room itself appeared tidy, it was evident that it had not been properly cleaned in a long time, resulting in an excessive accumulation of dust on the surfaces and floors.

The place nice and new

Security is too much. The price didn’t include the other services which wasn’t clear when booking, The location is far away from the center

very nice room and veiw

nothing