the location was great, stunning views from the balcony

The rental company made things very inconvenient - the keys had to be picked up and dropped off at an address in Saint Gervais rather than at the property. I also had to visit the offices on the first day of my trip to pay the tax/bed linen in person (rather than online) and this meant I missed a half day skiing. The shower in the property is not fit for purpose - I mentioned this to the Rwandan company and they didn’t seem bothered. There were no duvets in the property, even though I paid extra for bed linen.