POTATOES WERE UNDERCOOKED EVERYTHING ELSE WAS GREAT

I ASKED FOR EXTRA TOWELS WHEN I BOOKED. DIDNT GET

The front desk person was not very nice. I didn't get his name but it said he was the supervisor. He said he didn't have a reservation for us. Mind you I had called a dew days before to confirm my reservation. He said he had a room then we said we will take the room but then he was putting excuses saying that we will be uncomfortable because we had kids. It just seemed like he didn't want us to stay because if he did, if he was really the manager or supervisor, he would have made something happen for us. I have worked in hotels before and that was not the way to treat a guest.

The front desk person

New

WiFi didn’t work. They couldn’t find my reservations and I was left waiting 30+ minutes under construction limited parking. Had to park far away from door

Sauber und ordentlich

Etwas mehr Auswahl beim Frühstück wäre schön

I liked that the kitchens were equipped with plates, silverware, and cooking pans. They provide everything you would normally need at home. I also appreciated the swivel mount on the smart tvs. Normally hotels have a cheap stationary tv that only has cable.

The room is a little pricey but it’s kind of expected. You’re not paying for the room really you’re actually paying for the convenience the room provides. Being able to cook your own meals makes it feel more like an apartment than a hotel room. The couch was comfortable, and the shower space was plenty.

The location is fabulous especially if visiting Six Flags Magic Mountain. Brand new hotel and the rooms are so spacious that you do not feel that you are away from home. Probably the most comfortable bed that we ever slept on away from home.

There wasn't anything that we found that we didn't like.

Family and I really enjoyed our stay. Staff was very friendly. Staff made sure we were aware of all their services. Place was nice and clean. Beds were very comfortable. Breakfast was a plus.

Nice facility. However I was extremely disappointed that there was no housekeeping services, even when I complained. I noticed that several of the signs in the elevator and elsewhere had the lettering removed, why the management had not dealt with that. The breakfast bar was setup poorly; plates were hidden away; the milk container was not labeled; the glasses for juice were way too small; silverware and napkins were hard to find; the quality of the food was just adequate; and towels, plates etc were in the hallways. Need to inform guests that there is only housekeeping ever 4 days. Not even adequate number of towels for daily use by a single individual.

See above