Le Mersenne Zanzibar, Autograph Collection

Location

Very friendly workers

All good

All great

The welcome was excellent and the staff is very kind 🤗

The staff’s enthusiasm and kindness make this property, without them it would have been a bad experience.

1. Upon arrival we had to wait sometime for the room to be ready. The AC in the room is incredibly loud making it hard to sleep. 2. At dinner we couldn’t have any bread because it was finished. They didn’t have any ice cream either. 3. The selection of wines is poor, and they serve a very poor quality wine at 200% of the price. 4. I went to use the gym in the afternoon and there were no hand towels. When I called to ask for some, they brought 2 bathsheetd but did not replenish towels for other guests. 5. We joined the sandbank tour but the staff failed to advise that the walk to the boat was relatively long through some treacherous coral. They also didnt explain that the sandbank tour was a 30min swimming and photo op activity without much else. Having that explanation would have made us leave a lot of the items we carried with us. 6. We ordered a drink and only 30min later were we told the drink was not available because of a lack of ingredients. 7. At breakfast on the second day they ran out of fruit. Which was odd considering they knew how many guests to expect. The hotel takes no outside guests. 8. When they remade up my room, they didn’t replenish all the towels. Overall the hotel was disappointing and not good value for money for what I paid.