By far the worse property and host I’ve ever experienced and I’m a frequent traveller !
The location is great otherwise Nothing! Absolute frauds! Pictures tell a completely different story to what’s in ground.
Everything! Furniture is dirty and has what looked like semen on the sofas. There were hairs all over the carpet and plumbing issues in all bathrooms. Host sent someone to access the property without our knowledge or convent so a confrontation happened. Terrible human beings in general.
4 / 10
Hotel management is extremely poor. I had to pay £180 extra just to get the hotel Key
First of all, the hotel management is extremely poor. The place where you have to collect the keys is about 20 minutes away from the hotel, which is already very inconvenient. My flight arrived in London at 6:00 PM, and unfortunately the key collection office closes at 6:00 PM. Even they confirmed several times that it was not an issue arriving to the hotel around 20:00.
After many phone calls and messages, the only solution they offered was that I had to pay £180 extra just for someone to come and hand me the keys. Paying that amount simply to access the room is completely unacceptable.
The checkout process was just as chaotic. I received an email and a text message with the address to return the keys, which again was 20 minutes away from the hotel. To make things worse, the address was wrong. After several more calls, they sent me to a new address… which was closed due to limited opening hours. Their excuse was that it was holiday season and that there was a lot of confusion on their side. But don’t they realize that tourists travel precisely during high season? That’s when they should be better organized, not worse.
Regarding cleanliness, the experience was also disappointing. The mirrors were not properly cleaned, and the bathroom had an unpleasant smell, which is something very basic that should never be an issue.
It’s important to highlight that all of this chaos was caused entirely by the hotel’s administration.
On the other hand, Booking.com handled the situation extremely well. They supported me 100%, even calling the hotel directly to try to help resolve the issue. A big round of applause for them for their professionalism and support.
Overall, between the terrible management, unexpected extra costs, total disorganization, and poor cleanliness, I can confidently say that I would never stay at this hotel chain again. I hope this review helps other travelers avoid such a frustrating experience.
1 / 10
TORTURE , HORRIBLE , a stay from death.
This host is a scammer , do not believe anything from their listing. The worst experience I’ve ever had in my life for someone who’s been travelling for 7 years I’ve never experienced a host like this
The appartment block stinks of weed. Whoever is their neighbour was smoking up all day everyday , a few things broken in the apartment already , very annoying to deal with.
the spaciousness, modernness, cleanliness and the balcony
could’ve done with some salt + pepper instead of going out to buy fairly expensive condiments😂 wifi didn’t work for the TV and disconnected from our phones when on the balcony, but that didn’t bother us since we had 4G. nothing major at all, just to make the owners aware for the next guests :)
8 / 10Eccellente·gen 2024
In general I like this place with large and comfortable accommodation. All things I need were there. Clean and fresh, light is bright. It's near the bus stop and tube.
The key is not in the same building. There should be introduction to market/shop nearby. Even google/apps works for that, sometimes guests still need to see maps directly.
5 / 10·ott 2022
The location is good as the place is in a safe and new area and there are many shops around the apartment building. The apartment is decorated and has the necessary items needed for a short stay.
The check in details are only made available once we registered in a link and asked for a deposit of £200 on the spot and it’s not a cleaning fee. The key pick up and key drop point is far from the property itself that it’s in a different part of the town. It is almost an hour’s walk or a 10-15 min drive by Uber from the apartment building to the shop where you get and drop off the apartment key. This costed me up to £10 PER TRIP so for a few trips back and forth, so be ready to take a long walk or spend up to £50 for the key trips if you don’t have a car with you. From experience, keys are usually located near the property itself or at least a quick walk or in a secure key-box within the building but the owner obviously does not consider the time and cost of getting the keys. The apartment could be made cleaner as we could feel and see dust on the floor and room carpets. There was a key for the master room window but it didn’t open so the room was stuffy. The cutleries didn’t look very clean so we washed them before use. The flush in master room toilet doesn’t work normally, you’d have to push both flush buttons hard a few times to get it to work. And although we didn’t expect much in terms of toiletries in the toilets, there was a bare minimum of cheap shower gel and hand wash. The TV was not connected to the home wifi and it never connected even when we fixed the modem cables. The internet was not available at first as the modem cables were attached wrongly and so we fixed it. The sofas look dirty and had lots of stains. Maybe we were used to the hospitality of the accommodations we stayed at before this where the hosts made sure beforehand that everything is welcoming, clean and convenient with items working well, but the overall feeling of this place was like we were granted a favour to stay there for free by a reluctant host.
Jenny's Place si trova a Hendon a 5,9 km da Stazione Metro Preston Road, 6,5 km da Wembley Stadium e 6,6 km da Wembley Arena. L’alloggio si trova a 4,3 km da Stazione Metro Edgware e offre il WiFi gratuito in tutta la struttura.
Servizi
WiFi/internet gratuito
Non fumatori
WiFi/Internet
Adatto alle famiglie
Check-in/out senza contatto
Prodotti per la pulizia
Domande frequenti
Questa struttura segue procedure di pulizia avanzata?
Sì, questa appartamento ha implementato procedure e processi di pulizia avanzata per garantire la salute e la sicurezza degli utenti.
Il parcheggio è incluso in questo appartamento?
Il parcheggio non è specificato tra i servizi disponibili per Jenny's Place. Per maggiori informazioni, ti invitiamo a contattare la struttura per sapere dove parcheggiare.
C’è una piscina in questo appartamento?
Non abbiamo trovato la piscina tra i servizi offerti da questo appartamento. La piscina è davvero un requisito fondamentale per il tuo soggiorno?
Jenny's Place accetta animali domestici?
Purtroppo, in questo appartamento non sono ammessi animali domestici. Prova a cercare di nuovo e usa il filtro “Animali domestici ammessi”
Quali servizi sono disponibili presso Jenny's Place?
Abbiamo trovato 6 servizi per questa struttura in affitto, tra cui wifi/internet gratuito, non fumatori, wifi/internet, adatto alle famiglie e check-in/out senza contatto.
Ottimo prezzo per questa posizionePrezzo inferiore alla media della zona
Prenota con fiduciaCollaboriamo con i migliori siti di viaggio, in modo da garantirti l’offerta ottimale per l’affitto perfetto.
Pulizia profondaMisure sanitarie e igieniche supplementari per garantire la tua sicurezza
A proposito di questa appartamento struttura in affitto
Jenny's Place
Jenny's Place si trova a Hendon a 5,9 km da Stazione Metro Preston Road, 6,5 km da Wembley Stadium e 6,6 km da Wembley Arena. L’alloggio si trova a 4,3 km da Stazione Metro Edgware e offre il WiFi gratuito in tutta la struttura.
the spaciousness, modernness, cleanliness and the balcony
could’ve done with some salt + pepper instead of going out to buy fairly expensive condiments😂 wifi didn’t work for the TV and disconnected from our phones when on the balcony, but that didn’t bother us since we had 4G. nothing major at all, just to make the owners aware for the next guests :)
8 / 10Eccellente·gen 2024
In general I like this place with large and comfortable accommodation. All things I need were there. Clean and fresh, light is bright. It's near the bus stop and tube.
The key is not in the same building. There should be introduction to market/shop nearby. Even google/apps works for that, sometimes guests still need to see maps directly.
5 / 10·ott 2022
The location is good as the place is in a safe and new area and there are many shops around the apartment building. The apartment is decorated and has the necessary items needed for a short stay.
The check in details are only made available once we registered in a link and asked for a deposit of £200 on the spot and it’s not a cleaning fee. The key pick up and key drop point is far from the property itself that it’s in a different part of the town. It is almost an hour’s walk or a 10-15 min drive by Uber from the apartment building to the shop where you get and drop off the apartment key. This costed me up to £10 PER TRIP so for a few trips back and forth, so be ready to take a long walk or spend up to £50 for the key trips if you don’t have a car with you. From experience, keys are usually located near the property itself or at least a quick walk or in a secure key-box within the building but the owner obviously does not consider the time and cost of getting the keys. The apartment could be made cleaner as we could feel and see dust on the floor and room carpets. There was a key for the master room window but it didn’t open so the room was stuffy. The cutleries didn’t look very clean so we washed them before use. The flush in master room toilet doesn’t work normally, you’d have to push both flush buttons hard a few times to get it to work. And although we didn’t expect much in terms of toiletries in the toilets, there was a bare minimum of cheap shower gel and hand wash. The TV was not connected to the home wifi and it never connected even when we fixed the modem cables. The internet was not available at first as the modem cables were attached wrongly and so we fixed it. The sofas look dirty and had lots of stains. Maybe we were used to the hospitality of the accommodations we stayed at before this where the hosts made sure beforehand that everything is welcoming, clean and convenient with items working well, but the overall feeling of this place was like we were granted a favour to stay there for free by a reluctant host.
Ottimo prezzo per questa posizionePrezzo inferiore alla media della zona
Prenota con fiduciaCollaboriamo con i migliori siti di viaggio, in modo da garantirti l’offerta ottimale per l’affitto perfetto.
Pulizia profondaMisure sanitarie e igieniche supplementari per garantire la tua sicurezza
Mappa di Edgware, Regno Unito
A proposito di questa appartamento struttura in affitto
Jenny's Place
Jenny's Place si trova a Hendon a 5,9 km da Stazione Metro Preston Road, 6,5 km da Wembley Stadium e 6,6 km da Wembley Arena. L’alloggio si trova a 4,3 km da Stazione Metro Edgware e offre il WiFi gratuito in tutta la struttura.
Servizi
WiFi/internet gratuito
Non fumatori
WiFi/Internet
Adatto alle famiglie
Check-in/out senza contatto
Prodotti per la pulizia
Domande frequenti
Questa struttura segue procedure di pulizia avanzata?
Sì, questa appartamento ha implementato procedure e processi di pulizia avanzata per garantire la salute e la sicurezza degli utenti.
Il parcheggio è incluso in questo appartamento?
Il parcheggio non è specificato tra i servizi disponibili per Jenny's Place. Per maggiori informazioni, ti invitiamo a contattare la struttura per sapere dove parcheggiare.
C’è una piscina in questo appartamento?
Non abbiamo trovato la piscina tra i servizi offerti da questo appartamento. La piscina è davvero un requisito fondamentale per il tuo soggiorno?
Jenny's Place accetta animali domestici?
Purtroppo, in questo appartamento non sono ammessi animali domestici. Prova a cercare di nuovo e usa il filtro “Animali domestici ammessi”
Quali servizi sono disponibili presso Jenny's Place?
Abbiamo trovato 6 servizi per questa struttura in affitto, tra cui wifi/internet gratuito, non fumatori, wifi/internet, adatto alle famiglie e check-in/out senza contatto.