Excellent communication and very accommodating

House is very clean. It was nice to hangout in the back yard to grill, play cornhole, relax and hang the family.

We needed to adjust our dates by one day and our host went out of his way to see that we could update our reservation. Thank you! The location was wonderful with easy access to downtown. The rooms were clean and a great setup for families. We would certainly seek out this host and location again when in the area. Thank you!

We loved the house and felt it was clean when we first got there. The house has some septic issues though. The septic backed up the second night we were there. The plumber said it was due to tree roots in the septic lines. We initially got ahold of Kevin and asked him how to proceed and he said he would have a plumber come out the next morning (should have been an emergency call that night). The next day I had to message Kevin twice to try to figure out when the issue would be fixed. The plumber did not show up until later in the afternoon. We had to wait around for the plumber to let him in the house (wasted a day of our vacation and it should not have been our responsibility to wait around for the plumber.) We had to find other facilities to shower and use the bathroom for almost 24 hours. After the septic lines were cleared and we had use of the facilities again we had to message Kevin and ask him when the property was going to be cleaned properly due to the standing septic water on the floors. He then told us if we wanted to clean it the cleaning supplies were in the closet. It was not our job and we didn’t want to clean up other peoples waste. He then sent his everyday cleaner, who was upset she was even asked to clean up the mess as she did not feel qualified. We then didn’t have towels or a basement shower curtain (cleaners threw them away) that we had to remind kevin to replace and he didn’t get around to it until the next day at 1 in the afternoon. We understand that life happens and we were not upset about the septic issues at first but we felt that there was poor management and that the issues were not handled properly or in a timely manner. He was very polite and professional but the lack of urgency and lack of management was not acceptable. We requested a refund for at least the nights that we didn’t have use of the facilities. He would not refund us but did tell us he would give us half off our next stay (which we will not be utilizing).