Pretty good. Some items already broken or stained on arrival

but no bbq in either property? unheard of in my opinion - I assumed there would be at least one across both properties

Rating Details: The property manager was very unhelpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Could not ask for a better location. Beautifully furnished clean and tidy. Even though we had rain all weekend the only thing that dampened our weekend was trying to arrange a late check out. It took three separate occasions of me calling and trying to use a link that never worked and being told to try the link after 4pm it should work. I was eventually told after they spoke with IT that there was a problem with the link and they processed it over the phone. And when I went to the office to pick up the keys for the property I was told “I have given you both sets of keys they SHOULD open both upstairs and downstairs, if not just call the office or call back in”. That didn’t give me a lot of confidence that I would be able to get in.

The view and location of the property were absolutely stunning—no complaints there. However, the overall experience left a lot to be desired. The beds were quite small and not particularly comfortable, which made it hard to get a good night’s sleep. Having adults share a double bed for this accommodation is not acceptable, especially when there is plenty of room to accommodate larger beds in the rooms.Firstly, asking for the security deposit two weeks before check-in felt excessive and a bit out of the ordinary. Then, upon arrival, the property wasn’t even ready—cleaners were running behind schedule, yet there was no offer of a late check-out to compensate. It felt like the focus was purely on turnover, getting guests in and out as quickly as possible.Communication was another issue. We received multiple messages about returning keys… even though we were never given any keys to begin with. The whole process felt completely disorganised.For a property hosting 11 people at a premium nightly rate, we expected better. There were minimal supplies for adults, not nearly enough toilet paper for the duration of our stay, and very little provided to help us maintain the space to their standards. If guests are expected to look after the property, then at the very least, stock it properly to make that possible.With better management and attention to guest needs, this property could really shine—but right now, it's not living up to its potential.