The views are incredible!

I had to take a taxi to get there from Andorra la Vella.. there is no other way unless you rent a car

The view!

The room was not cleaned on arrival (toilet in the hotel room was used without flushing) The breakfast was already empty and no one seemed interested in getting supplies (one hour prior closing), WIFI only worked on the day of departure, We asked about disabled parking and needed a spot close to the vicinity: Only on availability was the short answer, after some discussions we could use the spot right at the entrance. With an official complaint we got promised on departure that someone will proactively get back to us. No one did and a 20 EUR refund after trying to sort the situation via the official booking.com channel without any statement whatsoever seemed like a good joke and definitely an experience to talk about around a bonfire.

The location and views were outstanding!

That you have to pay 15 euros per person to use the gym and spa for ONE HOUR! Also some of the reception staff didn't speak English. Otherwise all was excellent!

The location was beautiful but much higher above town than expected.

Very few services. Food in restaurant was not very good, bar was not opened when expected.

The size of the room was great and very comfortable. The views were great and breakfast delicious.

We had to pay to use the spa, and the pool was half empty and filthy. These are advertised as part of the hotel and you have to pay more money.

-Amazing View -Good Breakfast -Nice Staff

-No fresh juice

Stunning views, lovely staff. Great choice at breakfast. Loved the balcony, lovely walks very nearby, close to telecabin at la massana.

No kettle/coffee making facilities in room. Room a little on the small side. Sauna not working, jacuzzi and steam room a bit cool.

Dinner & dinner service was excellent!

The room was really small and the walls were thin, so we could hear loads of noises. Although the resort is family-oriented, allowing kids to run around during dinner is unacceptable. There should be a separate dinner time for couples without children.

location

dust

room view was amazing

Amazing place with a beautiful view and amazing team !

Nice terrace with amazing view and free parking on site. charming old styled ski lodge type of hotel. Breakfast was nothing special but it was ok. We stayed only one night so we didn’t take advantage of all the additional services, which seem to be very nice (sauna, tennis court, swimming pool)

The absurdly high 15€ fee for having a dog with us (with no additional services included in that fee). The heating in the whole structure was in full blast making the room very stuffy and the bathroom unliveable (couldn’t turn off the heating in the bathroom).

Excellent breakfast, great view from bedroom, comfortable sitting areas, spa a bonus.

Music as a little loud in the lounge. Staff were a bit thin on the ground for getting a drink.

The accommodation was lovely and the breakfast.

Maybe the choices for dinner

Great views from the terrace Tasty breakfast

Rooms are not too large and there is no refrigerator

Excellent location, view from the balcony. Breakfast was generally good, and dinner was not very delicious but it was convenient not to find restaurants after the mountain trip.

The water temperature was constantly changing and it was a little bit challenging to take a shower

The Internet in the rooms did not work, the water in the bathroom was not regulated, there was no soundproofing. Noisy

The location, food and services available at the hotel were excellent. The staff is very helpful and friendly and the setting could not be better.

We could have used a slightly larger room for three people with all separate beds. I had requested this but we received two twins pushed together and one twin separate.

The hotel was clean, comfortable and in a great location with amazing views from our room, the dining room and the pool area. The staff were very friendly, efficient and helpful. The dining room and bar staff were brilliant.

The bathroom needs updating. The shower over the bath was difficult for us to use and the non thermostatic shower was poor with the water temperature changing quickly from correct to extremely hot then to very cold. As senior citizens we found this to be unsatisfactory. Also there should have been a non slip mat provided for the shower and a grab rail to assist with entering the shower. On our first day there was a number of very noisy young people monopolizing the pool area - non residents

Very good breakfast. Wide selection of meat, cheese and pastries.

The exterior appearance of the property and the views are lovely. The staff are friendly, helpful, and professional.

1. room 105 is very small. I suspect the others are similar. The shower ran unpredictably too hot then cold. The restaurant does not open until 8am and there is no other source of morning coffee. the rooms are VERY POORLY sound proofed. the neighbors conversations and the snoring disrupted our sleep.

location is superb! room was great and we had and amazing view. the breakfast was amazing.

pets cannot be left alone in the room. complicated arrangement if you bring a pet and wish to go sking - so beware of that if you book. there is also an additional charge for the pet / per night

Beautiful views from this hotel and from each bedroom with a lovely balcony that you can even enjoy in January as the sun shines right into it in the afternoon. The dinner was delicious and the breakfast also good. a calm location to enjoy in the day time while everyone is out skiiing. To enjoy at it's best, spend an afternoon enjoying the grogeous views, and peace and quiet. Really enjoyed the evening meal and wine. To be repeated.

only complaint is the lack of sound protection between the rooms, it's not really the fault of the hotel as it's an old traditional building but if like us you live in the countryside and have no neighbours it can be a bit of a shock having loud neighbours. This is also a reflection on the bad manners of tourists, we could hear every word of one woman's Spanish soap opera as she was watching tv in her room with her balcony open and her blasting the drama accross the valley! From my balcony i did ask her to turn it down as the beautiful peace was ruined, but they ignored me or pretended not to hear. Young neighbours on other side of us noisy till 3am. It was a sat night. I think most people realise to expect that there will be interactions with neighbours so we should have known better really.

easy check in and check out

limited dining options for vegetarians, somewhat sterile dining room