AMINA LODGE

Cordialità e disponibilità della proprietaria

Location, it was clean, the family is welcoming

Cleanliness most

Size of bathroom

I want to highlight an issue for consideration of the booking.com. A message followed the booking confirmation, asking to deposit a certain percentage of room rent to a given account to confirm the booking (though this booking was to "pay at the property"). This was followed by a call. We refused to deposit any amount outside the forum of booking.com, and paid at the property when we stayed. The messaging/calling customers has another unholy practice. The property "politely" asks the customer to "cancel" the booking and make the booking directly with the property and get a decent discount. It is indeed strange how this has not been detected by the booking.com. I brought such instances earlier also (about other properties following such practice) to the notice of booking.com, but nothing appears changed. If a property needs payment/ part payment in advance, that should be done only through booking.com. I am not here to advice booking com on how to run their business. If booking.com finds it appropriate, they may plug this loophole. I think this can be curbed by not sharing the customer's personal details like phone number with the property. Whatever the property wants to convey to a customer, that should be done through the message box available in the booking.com system.