avid Hotel Fort Mill - Carowinds Blvd by IHG

I like the avid style and modern set up of the hotels. This is my third time staying in an avid hotel.

The evening staff on our arrival seemingly were disorganized and unprofessional. I’d called a couple of hours before our arrival to see if we could get an early check-in. They told me that it was not available, however, when I arrived, I overheard the two front desk clerks, stating that they were just beginning to assign rooms in. There were no other guest waiting on an early check-in or rooms to be assigned. It seemed as if they intentionally waited too well after the check-in time to begin assigning rooms and that was very frustrating, considering that I called in advance.

Clean and comfy

Nothing everything was great

Great breakfast, and very comfortable bed. Nearby local attractions.

It was clean and the front desk staff were amazing

I was charged twice for the room and they have not responded to emails or phone calls about it. I was told I’d receive a receipt in my inbox and the money back in 2-4 business days. They have done neither and it’s been 2 weeks now