The tranquility and privacy

Everything was perfect

The staff were very pleasant and helpful. The location is beautiful and the wildlife a treat. Plenty of giraffe, zebra, kudu and other buck in abundance. The lodge is tastefully decorated and comfortable and the meals were delicious.

While there was a lovely pool at the main lodge and a private pool at our unit, there were no loungers or comfortable chairs at either the main lodge nor at the chalet to relax on next to the water. The lodge is very quiet with not much activity on offer, unless you are prepared to pay an additional fee for game drives and the like, so having a comfortable place to relax outdoors would really make a difference. It was also not evident when we booked that guests are unable to do self-drives to view game within the reserve and the guided drive is somewhat pricey considering it is not a Big 5 Reserve. Having visited similar game lodges, at least one game drive is usually included in the price of your stay and I feel that this would really enhance the guest experience.

The food🤩😍absolutely delicious. The staff is so friendly, welcoming and efficient. Lovely views of the mountains and the lake…truly great place

Tent was comfortable and clean. Nice location for getting to Royal Natal Park.

This lodge has a lot of potential, but our experience did not meet expectations for the price paid, particularly when compared with other lodges we have stayed at across South Africa. The staff were friendly and welcoming, although there were lapses in attention to detail. For example, despite explaining several times that I do not eat red meat, I was still served sausages and asked if I would eat beef. Service was slow and at times did not feel as polished as expected. On one evening, we asked whether our tent flaps had been closed and, were told that they had been, we returned from dinner to find them left open in the middle of a thunder storm. There were also some basic shortcomings, such as no umbrellas around the pool and insufficient loungers for the number of guests. Certain elements of the room felt cheaply constructed, including a flimsy clothes rail that would come apart when removing hangers. Mealtimes were also unnecessarily stressful, as guests were not given any choice in advance and did not know what would be served. A small selection to choose from ahead of time, as is customary at many comparable lodges, would greatly improve the experience and help reduce food waste, as we were often served items we did not wish to eat and had to leave.