SCAM PROPERTY. Dreadful host - took £200 security deposit off me, promised it would be returned to me in 6 - 8 weeks then ignored all my messages, had to go through booking.com to get it back nearly three months later ! Room smelt of cigarette smoke and was freezing cold. WOULD NOT RECOMMEND

SCAM PROPERTY. Dreadful host - took £200 security deposit off me, promised it would be returned to me in 6 - 8 weeks then ignored all my messages, had to go through booking.com to get it back nearly three months later ! Room smelt of cigarette smoke and was freezing cold. WOULD NOT RECOMMEND

The location was great, an easy walk to the station and the apartment is in a very pleasant, quiet complex. The manager provided a lot of information about the area, Harry Potter tour etc.

Firstly, the level of messaging back and forth between us and the property manager was over the top. He said he needed to speak to me to ascertain how we wanted the room configured (2xS or 1xD) despite that I had already let the property know that upon booking, and had confirmation back that this request was acknowledged. Similarly, he wanted to know our arrival time, but I had stated that on booking as well. Then he started talking logistics about the Harry Potter studio tour- which would have been useful if I needed to know that, but I didn't, and it was very hard to get him off the phone. This was our 5th apartment rental in a couple of weeks and it required more logistics wrangling than all of the others combined. Not how you want to spend your holiday. The entire pre arrival process was overly wordy (many subsequent messages back and forth) and time consuming. The 12 page terms and conditions were over the top for a 2 night stay, and suggested that each booking is being treated (in a legal sense) as a short term rental rather than as holiday accommodation. The rules of the apartment block clearly state that 'no apartment should be sub let in an Air B and B type ' situation, so he's in breach of his agreement with the apartment complex. I wonder if that makes this property in breach of booking.com's Ts and Cs too? There was no lock box to pick keys up from or drop them off on departure ( despite what the sign in the apartment said) and despite us telling him we were leaving at 11am, he then said he couldn't be there for 30 minutes. We had a train to catch so arranged to meet him at the station with the keys. Again, a far too complicated process. The apartment was reasonably appointed, but there was no tumble dryer as stated on the listing- which for us was a massive inconvenience as we are on the road for weeks and had planned on doing washing here.

Nous n'avons pas apprécié le fait d'être obligé de passer par un conseiller clientèle de Booking pour enfin récupérer notre caution de 200£. Nous ne recommanderons pas cette location a nos amis.

Very quiet and safe; good access to station; very pleasant outlook; spacious and comfortable; welcoming host; very good value for money.

Handheld shower (temporary?); noisy mattresses; uncomfortable sofa bed.

Apartment was fine and the location to the train station was good. The area was nice and kitchen had what you needed.

The host was very friendly, but the communication was extremely arduous. In a digital age, it should not require so many texts and phone calls with the host. Also, I had to follow up to have my deposit returned.

Great Location, Host was super helpful. Flat was lovely and clean. All instructions given by host were spot on.

The location was good, very close from the train staton and the bus stop where you can catch the bus to the Harry Potter museum. The keys from the apartment were in a locker located in front of the house, we had to call the owner to tell the code. No problem with this. The apartment is nice and clean, the hot water in the shower was not working but for 2 days stay we did not ask them to fix it.

We had problems to get the security depozit 200GBP back and had to ask booking for help. We got it back in about 1 month. We had to pay a security deposit before the arrival. The instructions came 1 day before arrival - link for payment by card was not working so we had to pay via bank transfer which usuallly takes a few days in international environment. So we sent print screen of the transfer to the property owner/staff which was accepted. I also had severar phone call with the accomodation in regards to this matted to make sure we will have the accomodation when we arrive. The person I spoke with was always nice so I do not know why we had such a problem to get the money back, they never replied, no apology.

lovely location , very nice ,clean and comfortable apartment