Osteria Pozzo

The view from the room is amazing and private

The staffs were super friendly

Great location, approx 14 min walk from the station and surrounded by many shops/restaurants. Bed was comfortable and clean. AC was great. Shared toilet but only between a couple of people and was mostly clean. Lovely corridor & toilet fragrance.

On the last day whilst I was asleep, I heard a knock which woke me up approximately 8:30am. I dismissed it as thought it was maybe the room next door. When I went to the toilet, I locked my door behind me 100% as I have always done, but when I came back someone (I am assuming the cleaner) had opened it and left it open. This is frustrating because, checkout is at 10am, and we should not be bothered until 10am. If this is an issue checkout should be moved to an earlier time. Furthermore, was this person willing to take responsibility if any of my things were stolen?

The place was clean

The WiFi could only be detected on the first floor. If your room is on a higher floor then the WiFi doesn’t work at all.

They give you the Ticino tickets (if you ask for it) and it’s really nice to be able to use public transportation freely in the canton. Location is really good in the middle of old town and close to the train station. The staff was helpful, the kitchen was well equipped.

The bad smell and dump air inside the apartment was not nice. Not sure if it remains closed for long periods or because it’s in the bottom floor, but it hits your face when you open the door. Also it could be much more clean, the fridge had marks of use from previous guests, there was mold in the grout of bathroom, there was a lot of dust under the bed and in the bathroom window.