Beautiful condo in a quiet setting. Lots of beach amenities.

Excellent stay. Place was perfect. Loved the outdoor lanai and the indoor space. Pool was good size and never crowded. I had a conference at the Fairmont Orchid, and it was a short walk to the conference. Would stay here again.

This home exceeded our expectations! We stayed with our sons (ages 14 and 17). The first thing that struck us was how clean and kept up the home was! Second was all the extra amenities - washer and dryer, ice machine, cooler, many beach chairs/boogie boards, detergent pods, shampoo, beach towels, extra blankets and 4 beach cruisers. There was even a spare inner tube and tools to fix a tire on one of the bikes and an air pump. The whole upper floor is the master suite which was massive! The other room was small with 2 twin beds but adequate. The open floor plan on the main level was great for family time. We used the grill one night and it worked well. We didn’t spend much time at the pool as we had so many other things to do but it looked very nice and had a key to enter that area. Location of the home was perfect to make it everywhere on the island as we did daily excursions (volcano, hikes, beaches, etc). Our only issue was the parking situation as we sometimes had to walk a couple blocks as there were not open spots in front of our home. The maintenance guy was very responsive when we had an issue with the dishwasher and got it fixed right away. There is a grocery store minutes away to get the necessities. Would definitely return!

Rating Details: The property manager was somewhat unhelpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: The condo itself is spacious, clean, and lovely. It is well-appointed and well-cared for.

However...

We had quite an unpleasant experience with our recent stay. After spending three nights in the Volcano area, we were looking forward to transitioning to the Kona area. Preparing for a 4 pm check in, we hit beaches along the way and loaded up the car with groceries.

On our way, we were informed by CBIP staff that we would not be allowed to check in until 8:30 pm! We had a difficult time getting to the root cause of this confusion, as well. We clearly had paperwork stating that we had rented the unit for the night. Initially, we were informed that the unit was double booked, but after much questioning on our part, the story emerged that the unit owners were in the unit and were not leaving until later that evening.

Not only did we have a car full of groceries and perishables, but this also meant that we were unable to use the pool or Mauna Lani beach, as we did not have the access key and card to enter these facilities.

This absolutely derailed our plans for the day. Furthermore, we do not feel as if CBIP staff were upfront and honest about the situation from the beginning. The story changed several times, and we felt as if we were getting the run around.

We did eventually receive a refund for the first night's stay, but this was only processed after we basically had to demand compensation. This situation could have been handled much more professionally by CBIP staff, as it was through no fault of our own. Unfortunately, we did not feel as if they were honest, responsive, and upfront. We had to send texts and emails each day of our vacation to ensure that this matter would ultimately be rectified.

The unit itself is lovely, but if the owners do not want to leave, you may be out on your ear.