Clean, good location

Appauling... scammers! Theft of £900! Discriminatory behaviour... Read on. The 'hotel' was not finished when we arrived, scaffolding still outside with workmen on it at window level throughout the week of our stay which encroached on privacy (no prior warning) workmen also let themselves into the building and our rooms throughout, door surrounds still displaying builders foam being one of the minor indicators that they had rushed to open. On the second day, the front door and every door to our separate apartments had been left open when we arrived home at 10pm, and windows left opened at the scaffold level, huge security risk. On the first night, crumbs that had not been cleaned from the toaster caused smoke, which set off the fire alarm. The hosts were uncontactable. Several different numbers were attempted, and they did not respond to the message on booking.com for two days. The fire alarm continued to sound until 2 am without any way to isolate it. The fire brigade turned up and was also unable to stop it due to the 'panel' being in a locked room that appeared to have been screwed shut. We were left with no alternative but to remove the alarm and disrupt the electrical supply, the hosts are attempting to charge us for this. The alarm downstairs continued to sound until 9:30am Furthermore, in direct contractiction of the law under the equalities act 2010, the hosts have charged an additional £900 to our credit card, which is entirely unauthorised. Their reason appears to be that a service animal visited the property, which is an act of discrimination. They refuse to identify themselves, company number, licensing, etc... we will be persuing them in small claims court.

Did not get to see the property as they never gave the access code to gain access

Poor customer service they give you number to call in which no one answers you leave messages still no answer until the next day in which they apologise and offer you a full refund but it has now been over 6 weeks since they said I would be fully refunded but still no refund and no longer able to get in touch with them

THIS IS NOT A SELF CHECKIN HOTEL!!!!!!!!!!!!!!!!!!!!!!

THIS IS NOT A SELF CHECKIN HOTEL!!!!!!!!!!!!!!!!!!!!!!

Central location, Beds, bathroom. Additional equipment such as coffee maker, flat screen tv and ironing board.

Stairs and uneven floor. Fine for us but would be a concern for anyone with mobility or sight issues.

The location

Bed could be more comfortable

I love staying here! Anytime I’m in Worcester, this is the place I book. Convenient location, nice decor, great bathroom and easy access. Decent WiFi for remote working.

Desk chair could be a little more comfortable

Excellent location right in the town centre. Room was characterful but with modern comfort, just how I like it.

The only thing that comes to mind is that the shower door in room 5 was very narrow, I had to squeeze myself through.

Good location, great bath, large tv

No microwave. Very basic kitchen essentials. No dining table, just narrow breakfast bar. Door entrance code wouldn't work.