It was a nice studio type apartment. We booked extremely last minute, and the owner communicated quickly to get us right in. Nice pool and location was great for us. Wish we had more than one night to spend there. Safely in a gate area, parking included.

Return the security deposit little faster

This property could be really cool! The pool was very nice and not crowded at all. Most times we were the only ones there. It was a fairly short drive to amenities. WiFi was great to support video calls. The property was gated and we felt safe and secure.

Before arrival we had to sign a rental agreement and provide our driver's license even for a 3-night stay. Video showing the lock box access for keys was with the wrong brand lock box, had to call anyway upon arrival. No beach towels. Gate to exit on the beach side was locked so had to exit on the front roadside. My husband walked to the beach but found it too dangerous. Be aware there are no elevators, not uncommon, but just keep that in mind. Even though the images are great showing the ocean right across the road from the property, you will still have to drive to a beach from this location. The pool had only two lounge chairs which were in disrepair. We were asked to wash all the dishes when we left, which we did, but that should be part of the housekeeping services. We were also asked if we would be leaving early so they could get in to clean. We provided a deposit which still has not been returned almost a month after our stay. There was a reference on the closet where it appeared the washer and dryer were located that they are not part of the stay as they were not listed in the list of amenities. Just seemed like it was an inconvenience for us to be there, not that the host was trying to provide a good experience or service to us as a customer.

The property was “gated“ & the facilities were wonderful! I had a whole pool to myself for my water aerobics!

The instructions with pictures on the property lock box weren’t sent on email from Booking email. I didn’t find the message on my phone until we were there. Luckily, the PR contact assisted us by phone.

With the address we were given we drove around at 4 AM in the morning searching for the property. We were totally exhausted -- we tried for 30 minutes and then I found a police station. They escorted us to the property safely. We would had never found it without them. It was horrible trying to find this place. And it was alot of money for the 5+ hrs. we were there. It looked nice at the pool but the room was just ok. Beds just ok, polyester sheets to slide and sweat on YUK!

very clean and organnized

N/A

This was a room in a great location in terms of accessibility to the beach and local attractions around Isabela. The room was comfortable and had a nice porch for relaxed sitting.

The housing situation was very confusing. This is a room in a large complex of condos - which was not made clear with the booking. We expected to meet someone when we arrived - but realized later there would be nobody there. We couldn't even figure out how to get into the entry gate. The proprietor (Francisco) had texted a downloadable file the previous day - but no text or information to indicate what it was or from whom.... I suspected it was SPAM and ignored it. Finally got through to him via phone call and text to have him walk me through the process. The download he sent was still confusing and not entirely correct. Although he was very friendly and helpful when talking on the phone, the whole situation would have been more comfortable had we known what to expect from the beginning. We would not have booked had we known it was an "un-hosted" stay.

Nothing

Response from the owner took hours The process of registration is a nightmare, took an hour to register, another hour and a half to get instructions They just finished cleaning the property at 6 30 pm

they charged a security deposit that was not mentioned in the initial booking. later I was told that the deposit would be returned after 14 days. the deposit was never returned. this is a total scam. do not stay here