Pinea Hotel Resort & Spa

The location why was right at the promenade.

The housekeeping service because we had to ask several times for towels or cleaning the room. Also, the bar doesn't really have many options of alcoholic drinks.

They were friendly, nice, clean and in time on meals

Nothing honestly

Excellent Hotel with a great food and service. Super helpful staff - will definitely return

The property was nice but you could tell they are still working on it. The outside had two pools one of was full with water and the other was not. The beach part seem not ready to be used. The inside pool sauna and steam were ok but not always clean. It also seem like the weather was not being filtered so the whole day had the same water in it making it dirty. The Sauna was off same as steam room so it had to be turned on by ourselves when using and we had to fetch water somewhere for the sauna. Now the waitresses in the restaurant and bar were nice but the waiters were racist. When something was ordered by us we had to make payment there and then we will be told that they are clsomg their shifts but none of the other customers would need to pay. It felt like they are watching over us. So each time we ordered receipt was given for payment straight away and these waiters never left their shifts as they said. At some point after tipping all waiter and waitresses each time something bought that we did not pay. And we were screamed at meanwhile we did pay so we asked to check the cameras and look at the transactions and even still gave them a tip. The manager was nice and deescalated the situation and gave us complimentary stuff when we booked our massage. But this made us feel very uncomfortable as African women.

The receptionist was exceptional same as the valet. The housekeepers were nice even though there was language barrier as hardly anyone spoke English. They tried to accommodate the language barrier. We used the whole facility we booked our massages as well and the masseur was also very nice.