The lobby is beautiful and inviting. Staff was friendly.

The rooms were dirty and need maintenance. We've stayed in a few rooms and in each room the wall paper was coming off the walls. The breakfast options were sad.

The view

It’s a little rough around the edges out dated and the staff was a little rude

We did not do breakfast, just coffee.

Room had little light.

The location is way off point and we didn’t stay for breakfast because the smell in the hotel and room was offensive

There was no ice on our floor, parking lot is poorly lit and we didn’t get complimentary water.

Nice place. Good price.

I think the breakfast could be better. Need more options than just bagels and cereal.

They charged a $50 daily deposit on our charge for any damage. But next day it was credited.

Location. Lobby was beautiful. Room was huge and clean. Beds were nice.

Bit of an odor in the lobby/hall area. Cold breakfast was very minimal. Some kind of repairs going on in what used to be the attached casino that involved water leaking from the ceiling into a bucket.

Location

It was so hot in the rooms and with the large waterfall in the atrium made it very humid in the room as well. You couldn’t set the a/c it just had heat and cool lever which I put it all the way to the bottom of cool. The airflow was poor from the ceiling vent. I had to go to Walmart and purchase a fan. I asked the front desk if there was a possible solution but he didn’t have one (was hoping maybe to be moved to a lower floor and they had rooms available).

It was clean, the staff were good natured. This is an impressive hotel both from its outside appearance and the vast interior space. It gives a good feel to be there. It was very clean and well appointed.

Nothing to report.

The staff was unbelievably rude! I was yelled at and bullied for a misunderstanding and the customer service representative did not stop yelling or even try to help fix the situation until my husband came down. He sent 4 security men to kick us out of our room. Scared my children and myself! It was completely uncalled for. Then the next day while waiting for my car to get fixed, housekeeping and front desk personnel just walked into my room. It was 10 am. Well before check out time! We will never be back to this place!

A good hot breakfast would have been nice, toast and bagels aren't really a breakfast, for what we paid a hot breakfast would have been Great.

The bathroom door got stuck and trapped me in the bathroom

…

Room and lobby were muggy, curtains had Stains. The door to the bathroom would get stuck

Great check in and check out. On our return trip we call to reserve a night, but was told they did not have proper staffing to book customer. We ended up staying some place else.

See above

beds!

breakfast

I liked the aesthetic and build of the overall structure. The elevator makes it 100% better. When you walk in it looks like a boujee a** hotel!

The free breakfast provided could be a bit more than just a few options. I would like to see some hot prepared foods as well. I wish there was a swimming pool/hot tub for the children and us adults who enjoy a nice soak in the hot waters. The rooms aren’t that bad and personally they are very nice. I think they can benefit from a few touches that make the room a bit more functional.

Quiet and comfortable

The renovations although that wasn’t anyone’s fault.

When you first walk in the Motel it looks very clean and it is very quiet. The glass elevator with its lights all lit up look like you are in a movie. The lobby is huge. The rooms are huge! The beds are comfortable. We were on the 6th floor. At night the lights from the city looked beautiful!! It is not very far from the shops or the mall.

If the 3 story waterfall had been working and did not give off a smell, It would have been a great assist to the Motel Lobby!! The ice machine on our floor was not working and the vending machine was gone. There was not a microwave in the room to warm up what you had in the refrigerator.

clean, good location

ice machines were not working

large rooms. nice lobby

the tub didn’t have a stopper. The front desk was not helpful about it. She said maintenance would be in the next day after we were gone. The breakfast bread products were all stale and they did not have adequate utensils for what was offered

It was disgusting!!!

I was very impressed with the hotel! Wish the breakfast was hot! Beds were comfortable and it was a very quiet place. I would stay there again. But, I did request to stay in the towers by the lobby so therfore I am unable to say how the other rooms look.

room was very nice. beds very comfortable

free breakfast very limited. poorly organized and small selection

clean and comfortable

the first room we were put in smelled like cigarettes and the phone cord was cut. they did move us right away though