Hotel Combermere

Only location

According to price the hotel needs upgraded

Good

All ok

Location was great . They have their own private lift for mall road and very cute cafe as well as brewery

The price for tea/milk etc is a bit higher but the quantity provided is also good so no such complaints.

Positives are: • The location is excellent, with direct access to Mall Road via a private lift and easy car pickup and drop facilities, which is a major advantage in Shimla’s hilly terrain. • The central heating system worked perfectly, keeping the rooms comfortably warm during the cold winter nights. • The food was genuinely tasty, well-prepared, and served promptly. • A special mention to the concierge, who was extremely courteous and efficient in arranging cabs at short notice, making local travel much easier, all the staff members were really courteous and went above and beyond to make our stay pleasant.

Serious Data Breach Despite Good Location and Service Soon after I checked in, I received a fraudulent message from someone identifying themselves as “Christine Schmidt,” claiming to be the hotel administrator. The message included my exact check-in and check-out dates and asked me to verify my credit card details through a fake Booking.com-style link. This was a clear phishing attempt, and the fact that the sender knew my reservation details strongly suggests that guest information may have been leaked or mishandled. This incident raises serious concerns about how guest data is managed. I chose not to escalate the matter during my stay, as I feared potential repercussions while still on the property. I strongly urge Booking.com and Hotel Combermere management to investigate this potential data breach immediately and implement stronger safeguards for guest privacy. In summary, while the property offers comfort, convenience, and good service, the potential data leak is a serious issue that cannot be overlooked.