Hotel Okura Manila at Newport World Resorts

Everything

None

Everything was perfect

They clean the room once a day

Daryl the bar manager- amazing . Also nothing was too much trouble for staff, they were very accommodating. A pleasure to stay. there Different stay again

The Okura is a beautiful hotel, which is walking distance to the Manila, International Airport, and about a 15 minute car ride to the BGC. The pool area, gym and spa were very nice. Food was good and the personnel were excellent. However, for a hotel at this price point there were many issues.

Unfortunately, there were a number of problems with our room. **MOST DISAPPOINTING - On or last night we were so looking forward to using the beautiful Japanese wooden soaking tub. But after dinner, when we began running the water, the tub became a third fall and still wasn’t warm let alone hot. Very, very disappointing and considering the other problems we just gave up on asking for help. Other issues 1. Tv would effectively work. 2. It took a long time for hot water to get up to a reasonable temperature. 3. The shower room drainage system didn’t work properly, so it often flooded the entire bathroom, and I would assume that cleaning staff must’ve seen the wet towels all over the floor. 4. Minor - but just one more thing :The way scale didn’t work… Probably not a great idea to have a light powered scale in such a dark room. 😖😖Since we paid a premium price for that particular room, I would’ve expected a better situation, especially with regards to water and the beautiful wooden soaking tub, which we never got to use… a real disappointment.