Location was great and good to have parking

The couch probably could do with replacing, few more utensils would be good in the kitchen.

The location as it was close to all amenities. The apartment was very clean and comfortable. Having a secure carpark with parking space was good too.

Location - a five minute walk into Chester City centre. Very clean - all mod cons in the kitchen.

Two flights of stairs - should have asked for lower floors. No broom or dustpan and brush. No instructions for cooker - thank goodness for Google :) No hanging space apart from the hall way.

Good location and good parking. Not the easiest to find but we’ve stopped before so this time knew our way. Area outside flats well lit. Very near the centre. Flat nice and light. Customer service very responsive and helpful. Initial issue with being asked to pay (again) before getting the code on the morning of our stay was resolved quickly once I provide proof payment has been taken immediately following booking. TV channels excellent. Weather was rubbish so we stayed in more than planned so this was appreciated.

Sofa bed mattress was disgusting. Covered in stains including blood. No linen for the sofa bed. Having since read the reviews this is a common problem. Customer services were helpful and I suggested they make it clearer that you need to request this. First night my sister slept on the floor with coats over her to keep warm. CS said they’d get housekeeping to make up for the next day but they wouldn’t come out. CS were very helpful and talked me through where to find bedding in the entrance. We had checked and only found bags of dirty bedding. But they checked with housekeeping and advised there was some clean right at the back. Would have preferred larger sofa for during the day or an extra comfy chair but the kitchen/ lounge is one room so space limited. There was a table with 4 chairs.