Lesante Cape - The Leading Hotels of the World

Location

Lack of choice of restaurants, Menus repetitive

The hotel itself is beautiful, very comfortable and well designed, and the first few days of our stay were very pleasant and relaxing. The property is clean, the surroundings are beautiful, and overall we enjoyed our time there.

Unfortunately, we experienced several issues that we would not expect from a hotel belonging to The Leading Hotels of the World. The most serious happened when we opened one of the hotel’s branded cardboard water bottles and drank directly from it. The water tasted strange, so we poured it into a glass and discovered cigarette butts inside the bottle. We immediately informed the hotel. Initially, we were simply offered a doctor and another bottle of water. The following day I approached reception again to ask whether management had anything further to say. They apologized and said they would get back to us. The next day we received a €30 bottle of champagne and some fruit. We found the response surprisingly minimal considering the seriousness of what had happened. We had unknowingly consumed water that had been contaminated with used cigarettes. There were also several smaller service issues. Orders were occasionally forgotten or mixed up; one morning I waited around 30 minutes for an omelette before eventually leaving, and on another occasion we found a hair in one of our dishes. That dish was replaced without issue. Overall, we still had a relaxing stay, but these incidents—and particularly the contaminated water bottle—were far below what we expected from a hotel positioned at this level. We were also disappointed by the limited effort made to address the situation afterward.

Just a beautiful hotel. Service was great.

Tasteful and comfortable rooms

Chaotic and low level service