Posizione centralissima, qualità dell'appartamento

Mancanza del posto auto che era invece compreso nell'offerta, dovuta alla mancata concessione da parte del Comune del pass per accesso al centro storico.

Lovely apartment. Large and Very comfortable. Full kitchen and living room with large tv. Perfectly situated th the city center a few blocks away from the arena and with plenty of restaurants and shops near by. Host is wonderful! Would stay again!

Localização Eletrodomésticos

Aquecimento do local, não conseguíamos controlar, pois somente a proprietária tinha o controle, teve alguns dias que passamos frio. Mas ela foi muito atenciosa.

The property is very much as appears in the photographs. It was clean, and the downstairs, very spacious. The upstairs appears quite spacious, but the pitching of the roof impacts its usability, but that is clear in the photos. It's decorated and laid out well though. The beds are very firm, and while a problem for us, will perhaps be a bonus for others.

The lower score is primarily in response to very poor issue response from the managing agent (Canguro Properties). Prior to gaining access, message response was relatively timely and helpful. Following check in however, the situation changed dramatically. To illustrate, on check-in we discovered the downstairs ensuite toilet flushing mechanism was completely broken (indeed falling off the wall - and would have been obvious in cleaning). Mindful a deposit had been taken, (and how such can be abused), we reported the issue immediately. The agent responded, advising they were discussing the issue and "...will get back to you very soon". All communication ceased from that point however. Indeed, Canguro's mobile was subsequently switched off for the rest of our stay. This was especially concerning when all power to the apartment ceased at 8:30am on the day of our departure. Cold showers all round (and yes the fuse box was in tact and untriggered). The alleged 24/7 emergency contact email produced no response, then or at any time since. There were other minor issues (light switches not working, wall sockets not actually taking plugs, internet not reaching the upstairs areas, etc), all of which were of course manageable. Even the toilet issue was less so when we discovered late on day 3 there was an additional downstairs toilet hidden in a small closet recess for the washing machine. To simply have been advised/reminded of its existence would have been very helpful had communication remained open. We understand also that having arrived on a Friday may have presented an issue in sourcing tradesmen, but to receive no advice/update at all during the stay was extremely unprofessional. An opportunity lost. I don't enjoy writing negative reviews. Sadly, what might have been an great stay in a well-located and potentially lovely apartment, was significantly impacted for us all by its poor management and customer support.