Ban Ban Hotel

Breakfast selection is not too bad, would be good to have more bakery items as well as fruits The hotel location is okay as there is a mini mart about 500 metres away from the hotel Rooftop a good place to watch the sunset and the unblocked view of the city

It can get noisy before dawn with the traffic noise outside the hotel. The toilet flushing system is very weak, drainage in the shower and sink is very slow. There is no local TV channel to watch, you have to sign into your own Netflix or YouTube account should you want to watch something.

Great breakfast - included in price. Location was excellent since we were visiting family in Sen Sok, not in Phnom Penh CBD. Lovely swimming pool. Pool towels were available. Staff were very friendly and eager to help. Air-conditioning was superb. Refrigerator in room. Nice big beds. Very spacious room. Electric kettle and coffee/tea making facilities available including cups - small. Cafes and restaurants very close by.

Bathroom flooded a bit when showering. Privacy not very good when using toilet. Mattresses are fairly hard, but apparently that is not unusual in Asian countries. Didn't worry us, though. Staff English a little unsure. We chose not to have a daily service of the room. We asked twice for extra toilet paper, but ended up buying our own. No kitchenware in the kitchenette. No cutlery (except teaspoons), no bowls, plates, etc. No microwave, stove, oven, toaster. No milk provided. Kettle plug didn't suit outlet, but we had a universal adapter, luckily. Varied success with onsite restaurant. Eye fillet steak was not good, though they tried really hard. We would have liked to book separate rooms for an extra cost, but they couldn't guarantee that the rooms would be close to each other.

Good breakfast

TV not working and kettle plug does not fit wall socket

This hotel has amazing facilities- rooftop view for the breakfast buffet, swimming pool, quality heavy wood furniture, and incredible gym set up. The staff keep things clean. For that reason I’d like to give a good rating but….

… the staff could not really communicate in English. … there is not a single fan anywhere in the weight room which made workouts painfully hot. … the elliptical was broken. … the safe in our room didn’t work, even after someone came to open and “fix it” for us. … the bed was on the “too hard” end of the scale. …breakfast buffet had fine choices but when the protein selection of the day ran out too bad no more was made. Meant we had to get to breakfast early which wasn’t always possible. … the elevator had a depressing video playing on repeating loop showing animals and birds with ominous foreboding music in the background. Felt like we are all doomed and gonna die. I mean, that doesn’t make or break a hotels quality but it was off putting. Maybe no one else would notice or care. … pool was clean first two days but starting to turn green in third morning. If you speak Khmer your might be better than ours.