This hotel is old and 50/ of things broken or not working, even elevator doesn't work, hot and cold water in shower very dangerous, possible second degree burn mixture doesn't work

Photos in sight don't match reality

The staff were very nice and responsive. Always smiling and ready to help. Breakfast and dinner were really very good and varied. Lunch was served between 1 and 3 PM and cost 100 LE. I assume it might be good too, but I didn't dine at the hotel. The beach just across the street is not spacious but is cordoned off from the surrounding area and is enough for a peaceful relaxation. The beach area also has a massage office, offering a full body massage for an hour for €20. While on tours, there are “breakfast packages” to be announced the night before. Returning from a tour after dinner time, hotel staff kindly offered an individually served dinner at 11pm. Thank you very much for this. The room was very spacious with a large balcony overlooking the pools in the backyard. There was also a fridge in the room.

Despite the fact that there was always someone working on cleaning rooms, they only visited my room once during the week. Once I even asked to change towels, which wasn't done. There's soap in the bathroom but no shampoo. I can also point out that there is no safe in the room. But I had no doubts about safety.

I like the location: close to the Airport, walking distance to Hurghada city and the beach is across the road. Staff is very friendly and supportive. Food is ok also.

Electricity sometimes went down in the wall sockets, so phone charging was possible only from the bathroom's socket. But we can live with it, not an issue :)

absolutely nothing pleasant, it's not a hotel, not even a small bottle of water in the fridge that makes a hell of a noise

very badly placed and unjustified price

The staff were really helpful. The owner Mr.Hassan was in constant touch and helped us lot through the whole process and went an additional distance for the lot to be comfortable. The staff at the reception always had a smile and any of our requests were entertained even though a few went over the hotel policy. Overall a good time spent.

Pool swimming policy is 8AM to 5PM. Given Hurghada is a tourist destination, tourists might end up coming a bit late to their rooms and would want to take a dip. It would be great if the hotel extends the pool timings to 8-9PM atleast as like the other hotels in the area. In any case, the hotel staff got us an exception over 6PM for around an hour which was really commendable.

Price was cheaper on booking therefore I said I would book on booking. I was told that would take too long for them to receive reservation through booking and I explained i have done this before and is quite straightforward and quick. I was then told to sit and wait. I was also asked to let them take a picture of my confirmation number and I refused as it also included my pin number which is confidential. After some time waiting I said I would contact booking to sort out the issue and speed up the process mentioning that it was unusual. Then the receptionist asked if I was xxx xxx(my surname) and I asked him how he knew my surname and how that showed that they had received my reservation through booking and there is no reason for me to be siting and waiting just because. When it came to payment I was told to go to atm as the card machine usual has problems. We asked to give it a go and then extra money was charged. I explained that is not the customer that pays that fee but it was pointless. In the end paid more than value on booking which I mentioned to no effect. At breakfast time we were told that time had finished. They gave bread and jam whilst served a full plate to the manager at the same time. Overall, not amazed by this place. I was not expecting any luxury at all but at least friendly and welcoming staff - that is something that people can offer to customers regardless financial capacity. Also not pleased with lack of cleanliness and that applies to beach also. Very sad to see rubbish in the sea and on the rocks.

The staff are very good. Amazing location. Calm place

The room isn't like i expected.

The staff were friendly, I liked the restaurants, swimming, coral reefs and snorkeling at the hotel beach. The place were quiet and peaceful with nice night views.

All was acceptable for the amount paid.

The staff and the hotel was great for the price that we paid and it was a good experience and good sleep.

Family friendly. Outdoor facilities ok for kids.

The hotel charged more than the booking reservation. I booked a room with a large bed and two single beds and the room was confirmed by the hotel. Instead I received a room with 3 single beds and charged more. The room was not ready despite that I arrived after check-in times. The doors are plumbing are broken. Safety hazards such as exposed live wires inside the room.

I like swimming pools

Room cleanliness and smell inside the room’s WiFi not in the room only the lobby

The view from the balcony was absolutely amazing. We could see the pool and the sea as well. I appreciate that beach towels were provided.

The majority of employees had troubles talking English, and when they did, it was quite cloying. Always trying to sell us some trip and calling us "habibi". On the private beach, there were always local men staring at women in swimming suits. It was hard to relax with such scrutiny. The WiFi in the room was almost non-existent. You could catch it only standing in one corner of a balcony. The food was okay, however, salt seems to be something unfamiliar in the kitchen and the dining area and the cutlery had far from being clean. There were 2 elevators and the panoramic one kept on stopping to work. When we entered the second one, the lights went out and nothing else happened, so we rather got out as to not get stuck. We ended up walking to the 5th floor for the majority of the stay.

location and the staff

breakfast is very bad taste first room l stayed in it not like the room that l received in the confirmation mail the room not a sea view it’s a very poor street view and don’t have led tv have a very poor old T.V and don’t have deposite box and biggest issue is the is the A.C sound is very high and unbelievable and don’t have wifi the beach is very small and not clean qnd the beach guy is very rude

The crew was very helpful, the view was beautiful, the beach is close and nice.

The kitchen it's not the best and the wifi is only working at the reception.

Excellent value for money, nice and kind staff that have basically become like a second family to me. I have visited the Hotel several times now and each time I felt at home and have had no complaints whatsoever. I would definitely recommend this place!

location

food low quality and tasteless compare to other hotels