Tombo House

I liked the rooms the most, very well organized and large. I liked the balcony especially as they are large and shaded by the tall trees. I also liked the walkability within the compound though the compound wasn't as large as I would have liked.

Our checkout was a disaster due to the property's inconvenient policies and poor communication. When we departed at around 7:15 AM, the checkout desk was unattended because its operating hours are strictly 8:00 AM to 5:00 PM. However, a physical checkout is required. This created a major issue because the compound's restaurant does not accept credit cards or cash; all expenses must be charged to the room and paid in full at checkout. I mistakenly assumed that having my credit card on file would allow payment to be processed automatically in my absence. Instead, later that day while I was on a safari, I received a very accusatory phone call from the lodge owner demanding immediate payment via MPesa. I explained that I do not have an MPesa account and could only pay by credit card. She then sent a credit card payment link to a very slow, buggy website. Despite poor cellular reception in the game park and the stress of missing out on the safari experience, I eventually managed to get the charge authorized. I later texted the owner with constructive, friendly suggestions to help them avoid similar issues with future guests. I did not make any accusations, yet I never received a response.

Beautiful place, calm and quiet but close to a lot of things. The pool is very relaxing. The staff was really kind and helping.

Room, grounds and facilities were all fantastic.

At points, the waiting staff seemed a little inexperienced/new to their role. Whilst polite and formal, we personally prefer a little more relaxed and natural approach however understand the former may be what the owners are after given the Boutique style.

I loved the cleanliness, value for money, friendly support staff.

Nothing