W Algarve

They went the extra mile to make our welcome amazing!

Loud disco in the evenings so no relaxing bar vibe.

Everything! One of the best hotels I’ve stayed in!!

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Loved the chrome cast in the bedrooms, very modern rooms with electronic devices to control the lighting/air conditioning etc. The grounds are immaculately kept, stunning views from everywhere. The gym caters for everyone and love that there is indoor and outdoor gym spaces. Cold towels are a nice touch, beautiful views when working out. Bedrooms are stunning, beds extremely comfortable. The food was absolutely fantastic, every single thing we ordered was delightful, from room service to pool bar to dinner, all so tasty. Beach is beautiful, with the option of two different ones nearby. Breakfast was amazing, lots of variety.

Not everything was explained that well on arrival a little tour and explanation of processes would have been nice, I.e where do you get your pool towels from, where breakfast is etc.

The pool, the food at the pool and the staff at the pool.

The customer service and attention to detail and value for money has slipped massively in the last year.. staff need training on how to be 5star especially when we are paying 5star prices. Also the ice pool and Jacuzzi were out of order all wkend and it's these kind of things you are paying too dollar for to use and then they are oos.. Paper moon restaurant is totally over rated and outrageously expensive for the food and service.. staff need training badly!