Beautiful property with really kind and professional staff

The location was a bit far from the ubud centre

Le personnel est exceptionnel, toujours souriant, attentionné et prêt à rendre service. La propriétaire est tout simplement formidable. Elle vous accompagne dans toutes vos démarches : réservation de taxis, repas, massages… Elle vous commande également des plats locaux absolument délicieux, aussi bien en qualité qu’en quantité. Un vrai régal ! La maison est d’une propreté irréprochable et parfaitement équipée, avec des installations de grande qualité. Les masseuses sont également excellentes : un vrai moment de détente. Tout est absolument parfait ! Le seul point à noter concerne l’accès à la villa, qui peut être un peu difficile pour les mini-bus ou les grands vans. En revanche, avec un taxi classique, il n’y a aucun problème. Et si vous arrivez en mini-van, la propriétaire s’occupe immédiatement de vous commander un petit taxi pour les derniers mètres. Croyez-moi, vous pouvez réserver les yeux fermés. Un véritable coup de cœur

Rien à dire

The villa itself is beautifully designed very nice, warm, and incredibly cozy. It has that perfect blend of traditional Balinese charm and modern comfort, making it a relaxing sanctuary after long days of exploring Ubud. What really made our stay special, though, was the staff. Every single person we encountered was so kind, attentive, and genuinely helpful. They went out of their way to make sure we had everything we needed, from arranging transportation to recommending local restaurants and activities. The service throughout our stay was truly amazing responsive, warm, and always delivered with a smile. If you’re traveling with a big family, I can’t recommend this place enough. The villa offers plenty of space for everyone to spread out, and the common areas are perfect for gathering together. Despite the high quality of the accommodation and service, we found it to be excellent value for money. It’s not easy to find a place that balances luxury, comfort, space, and affordability but Villa Zebra does it beautifully. We’re already looking forward to coming back. Thank you to the entire team for a memorable stay

The Villa manager Ketut was very nice and tried his best to help us with overcoming the challenges of the Villa. The unique art work was very nice in the Villa but needs to be maintained. Pool was nice.

1) The location. we were not adequately informed about just how difficult it was to access this villa. It takes about 5-10 mins to drive from the main road into the villa. there are many very narrow roads and very steep roads. visitors cannot walk out of the villa due to steep/ broken/ muddy roads and angry stray dogs. We must use car or bike. it usually takes 30 mins to get transport to go out. We felt extremely isolated in this location. 2) Security. The location has no security. There is no fence or boundary wall so we had stray dogs walking in and any person could easily walk in too. There was no guard either although all the other villas we went to had a security guard. 3) Cleanliness. The pool is not well cleaned. The rooms were also dirty and we found gecko poop in the room. The villa is very run down. We had a leak in the room, hot water runs out if more than 2 people have a shower at the same time. the bedroom and living room doors have gaps, and geckos and wasps slip in very easily. We returned to the villa after dinner one evening to find two bedrooms filled with hundreds of squirming wasps on the bed and floor. The first day we arrived, we realised that the villa description was inaccurate and we were misled and wanted to leave but we were refused a refund.