Check in went smooth. When we arrived there was an issue with the heater, the property management company had staff respond a couple times to try and fix the problem. They brought a space heater and offered extra blankets. Issue was eventually resolved. Cabin was clean, and cozy. In a very convenient location to town and slopes. Kids and adults enjoyed all the arcades and games.

The best place to stay in Big Bear. Close to the slopes and food.

The best place to stay in Big Bear. Close to the slopes and food.

This home was in a nice neighborhood, was comfortable for our large group, the kids loved the arcade games, and the adults enjoyed the separate living area. Kitchen was organized and well equipped. We will be back to Big Bear- it was beautiful. We will not be renting with Big Bear Vacations - the management company of this home. We didn’t feel welcomed at all and made to feel like we were doing something wrong by asking to check in early. It was stated in 4 emails that early check in is available if possible and by request only. That morning we checked in at the office at noon and I asked and was told if the cabin was ready before 4pm the address and code to get in would be emailed to us. Fair enough, we explored the area some more, had lunch, then decided by 3pm to head in the direction of our rental and we’d wait there since everyone was getting a little worn out. We arrived outside the home at 3:15- no one was there. We sat on the porch and chatted, by 3:35 still nothing- maybe I wasn’t getting the email? I called the company they said “unfortunately the home isn’t ready yet but if it still shows not ready we’ll send the email at 4:00 exactly”. Of course come 4:00 no email, I call them again 4:15 and the woman tells me they’ll send it right away and tries to hang up and I tell her I’ll wait on the phone to make sure I get the email because at this point it’s cold and already starting to get dark. After an awkward 5 minutes of silence on the phone I finally receive the email. What really made me want to be a Karen and write this detailed account was that they made it a point to not let us in until 4 and when we did get inside the downstairs back room with the King bed looked like it had been slept in and the sheets never changed. Seriously? It was upsetting. So they’ve got some hospitality skills to work on. When you book they ask for names and ages of all guests- so they knew we were with a baby and kids and elderly people. Why state it in four places that early check in is available if possible if it’s blatantly obvious you’re not actually going to try to accommodate it? And folks I’m talking a few minutes early not hours.. definitely started off on the wrong note