The check in process was terrible and could have been much better if we were made aware of a few things. First off, we were given a code to access the gates which we thought.. cool. But when we pulled up to the main gate, we noticed there was no keypad to punch a code in and the a security guard said that we need to go around to the side gate to go in. And then we found the side gate, well pulled up and again, no key pad to punch a code in, just a security guard who did not know English and we didn't know Spanish so we struggled communicating until I called the property manager and had them relay that we were there to check in. I then had to show all passports to to the security guard and then she gave us a parking pass and we were good to enter and park.... and then we opened the door to a condo that had no AC and 83 degrees inside. The fact that they had stand up fans in every room let us know that obviously have had AC issues in the past. We called and they did send a technician over to say that the repairs they needed to do would require accessing piping in the rooms and recommended that we wait until we check out and then they would repair it. They were able to get some AC flow through the vents so we accepted their terms. The next day we had it cooled to 76, the next day to 72 with all fans on. Other than that.. we thought the condo was very nice, good decor, perfect for a family of 6, great location and sunset view from the deck were amazing.

We stayed in this 3-bedroom, 3.5-bath condo for three weeks and really enjoyed it overall. The unit is spacious, bright, and offers stunning balcony views. The kitchen was well stocked, and all bedrooms were comfortable with great layouts and ensuite bathrooms. Amenities like the washer/dryer, beach chairs, and beautiful heated pool were much appreciated.There were a few drawbacks: the unit could use a deep clean, no weekly cleaning was provided, and some basic supplies were missing. The bedroom air conditioning was weak (and didn’t work in one room), and a few maintenance issues weren’t resolved during our stay. Pool chair reservations were also frustrating as rules weren’t enforced.Despite these issues, we loved the space and views. With better maintenance and upkeep, this would be an excellent rental—we would consider staying again.

Had a great time! Beautiful facility! View of the beach, pool, and monkeys!

Rating Details: The property manager was adequately helpful. The vacation rental was very clean. I was very happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: We had the a 5th floor room with beautiful views. The Diria property is the best but this unit was sub-par for the cost. We have stayed in about 6 or 7 of the Diria Matapalo condos and this by far was the worst (except the views). Issues: toilets barely flush due to little pressure, 2 bathroom's shower heads were dangling hoses due to the clips being broken, air conditioner didn't cool the 3rd bedroom, bathroom soap dispensers were broken and dangling, bathroom towels were pretty much rags, family room couch was original 2012 and was saggy to the frame, the patio furniture is original 2012 and you are sitting on metal bars. We had to request more towels, drinkware and kitchen items to suit the unit being for 6 people as advertised. The property management's job is to advise the owner when the unit requires upgrades, replacements, amenities, etc. With this unit's rent going up by $1000's for 2025, we moved to another unit.