Beautiful, clean, quiet neighborhood. Wonderful stay.

thank you we really enjoyed our stat

The house is very clean and it is in an excellent location. Communication with the host was difficult. They do not respond to emails or phone calls. They were much better at communicating through text. On the day that I was due to arrive I had yet to hear any information about door codes.

I only gave a 3 star review for the following reason: while the property was terrific, the contact host was uncommunicative and had exceptionally poor customer service skills. My granddaughter developed croup at 11 pm on 2/17, requiring a visit to the emergency room, and we returned at 4 a.m. I contacted Cami to see if we could have a later departure on 2/19, (11 a.m.) and did not hear back for about 8 hours, despite multiple efforts to contact her. When she wrote back she denied the request because carpet cleaners were coming, and "suggested" (her word) that in the future I simply book an extra day if I needed a later departure. There was additional texting, and at no time did she offer any kind of "middle ground", such as a 10:30 departure. I was fully aware of the 4 p.m. checkin time, but as we arrived at the property at about 3:30, we parked in the driveway to wait. We did try the door, in the event we could get in at that time, but as it was unsuccessful, continued to wait until 4 p.m. The fact that we were in the driveway seemingly was problematic to Cami, as she included that in one of her texts, implying that I was in some way noncompliant with the house rules.As I indicated at the beginning of my review, the property was lovely and very clean, so I in no way want to complain about the cleaners. It is Cami who exhibited exceptionally poor customer service, particularly given the circumstances under which the request was made. A very disappointing end.