Hotel el Fuerte

Beautiful old historic villa with multiple interesting and beautifully painted courtyards and flowering plants. Given spacious double room but only after asking to change original room, overlooking rubble and above the noisy smelly laundry room

Electrics failing (bedside lamp and bathroom hairdryer didn’t work) but staff happy to help where they could. Whole hotel needs attention but charming great value for money

Location was perfect. Nice ambience. Good breakfast. Quiet at night.

A table on the roof would have been nice with a couple chairs. The view was great.

Hotel El Fuerte was originally a nunnery or monastery a few hundred years ago, and it was amazing being part of the history of El Fuerte. The building has been updated of course, but still shows many of the original structure(s). The desk staff was very responsive as I had a lot of questions about transport and local activities, all of which they answered in advance. The price was very good for what we recieved - large rooms, friendly staff and great location.

Everything worked well.

While there was no restaurant service or even coffee available in the hotel on days one and two, several groups arrived in the afternoon of our second day and as a result we had breakfast the day of check out. Staff at breakfast were very nice. The lobby and public areas are picturesque and charming but there is no sense of welcoming hospitality. Location was excellent.

The hotel reception was not welcoming at all. The woman didn’t even get up from the desk, just had a clueless young girl check us in and show us to our room. No explanation on anything, no help struggling up the stairs with our heavy bags, no lesson on the tv which never worked. Internet was spotty, slow and sometimes not functioning. The room was okay but in need of tlc: broken floor tiles, hole in the ceiling with wires exposed, broken toilet roll holder, bizarre light fixtures that made no sense. The fact that the restaurant and bar are closed if there are no in-house groups could be a problem for some. This was not explained until we asked where we could get breakfast the next day. And even then, it was off handed. The second night there was a group of young men playing loud music and yelling at the pool from 11 pm until probably 2 am. Looked like a sports team: no chaperone or hotel employee stepped in so we had to in order to sleep. No phones in the room to call the front desk and if there were, no one manning the desk.