The unit was not clean, the heat did not work and the overall experience was not worth the price

This was the perfect place for our 8-person ski trip. Plenty of space for everyone, and the location cannot be beat. The only improvement I would make is to add some sort of mat by the door where we can put snow-covered boots to dry.

A day before our trip I had not received instruction on how to enter the condo so I called. Kim was very patient with me, she found the reservation and sent an email with a link to get the condo entry information. I could get it to work so I called back. Kim then email the information directly. The next night my family arrived. (I stayed home because I tested positive on day 9 of Covid.) They got to the door and tried the code. It didn't work and another nice family answered the door. It took a few minute for my family to contact me, and Bryce at Pyramid Peak and we figured out my mistake. We had arrived for our reservation a year early. Fortunately Pyramid Peak had another condo available. Bryce called me to let me know that my family was being taken care of and that everything was okay. I was so upset and he stayed on the line until I started to calm down. Truly great customer service. The condo was wonderful too. I tested negative that evening and drove up to join my family the next morning. The cousins loved their time together in the bunk room (They're in their 20's and are off at college so they don't see each other as much as they did as kids.) The skiing was fun and easy to get to. Lunch and meals in the condo were easy, delicious, and could accommodate the many dietary restrictions in the group. It was a wonderful trip.

Lots of room. Clean comfortable furniture and beds.

The unit itself is in good shape. The overall building has some deferred maintenance (broken tile baseboard in lobby, broken railings near entryway). There are many TV's but none that is particularly large or convenient for a family to watch. Unit was clean and well maintained. Furnishings are unique.

great location, very comfortable!