Upon arrival, on Friday 9/23/2022, at the Leyland Lodge we discovered there was NO coffee maker or hair dryer. I immediately called someone and spoke to a real person to let them know the issue. I was assured someone would get back to me and resolve this issue. I accepted the fact we wouldn't be able to have coffee the next morning, but I thought everything was addressed. That evening I sent an email and several texts because I had not heard anything yet. On Sat I again sent a few more texts and tried to call again, but service was so poor I couldn’t talk to the person who answered. It wasn't until Sun morning that someone finally sent a text back. They offered to drop something off in a few hours. I told them to forget it because we were leaving the following day. To top all of that off, on Sunday morning I receive a text asking me if I am ready to check out. I had the place reserved through Monday morning. I had to send them my name, confirmation number, and location I was staying. They attempted to resolve the issue by offering me a small credit, which was 1/2 of what I told them I wanted. I strongly recommend NOT renting anything from Vacasa. All they are concerned with is getting your money. Once they have that it is easy to ignore any requests you have. I am still waiting for a call from the "Manager" who would only approve 1/2 of the credit I asked for. No surprise there. AVOID VACASA!

Went for a short weekend trip and loved the cabin. Everything was cleaned, a beautifully decorated. Very comfortable cabin

Love the warm feeling if this log cabin. Convenient to the casino where we were working and very roomy. Love the big deck in back.

What a surprisingly perfect getaway this was. It was clean and comfortable with all the ambiance needed for a mountain home. We enjoyed the back porch and it’s rockers. When we were not chasing waterfalls and trails, the kids enjoyed chasing the many butterflies flocking to the bushes in the backyard. The fire pit was perfect for storytelling and roaring marshmallows. It was just a lovely place to stay as we explored the surrounding areas beauty and history. Perfect way to start a new homeschooling school year!

Would rent again!

Loved this place. Very convenient to Cherokee, Bryson City, Great Smokey Mountain National Park. Will definitely stay again.

Everything was as advertised and will definitely stay at this property again just wonderful couldn’t have ask for a better experience and would definitely recommend this property to someone else.

This lodge is a splendid gem tucked away in a peaceful and quiet spot away from the hustle and bustle. It is only about 10 minutes away from Cherokee and 15 minutes from the entrance to the Great Smoky Mountains National Park. The lodge was perfect for our needs and had a full length back porch to sit out on and a fire pit to use as well. We highly recommend the Leyland Lodge if you are looking for a real mountain home away from home!

Everything was as advertised and will definitely stay at this property again just wonderful couldn’t have ask for a better experience and would definitely recommend this property to someone else.

I never received any responses to texts sent to owner or manager with questions. This was very troubling to me. Otherwise, it was a very nice and clean house.

I never received any responses to texts sent to owner or manager with questions. This was very troubling to me. Otherwise, it was a very nice and clean house.