Beautiful home, comfortable beds, excellent communication from host and rental company!

Place was fantastic. Perfect for large family. Loved the main living area. Was large, open, and convenient for our family to be together. Pool, patio, hot tub was really nice. Having the added touch of being able to rent bikes ahead of time and waiting at the house for when we arrived, was awesome. Kudos to property mgmt

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Second summer in a row that 8 of us (two families) have enjoyed this property. House is on a quiet court yet you have easy bike access to the beach, Salty Dog Cafe & Harbour Town. Open concept kitchen / family room is great for hanging out. Kids loved the pool & the adults enjoyed the spa.

Rating Details: The property manager was very unhelpful. The vacation rental was spotless. I was more than happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: While the house was lovely we will not rent again from this management company. We were quite frustrated when the spa would not work so we reached out to the property manager. Future renters, be warned, if you do not pay for pool heat the spa heat will not turn on. We did not want or need the pool heated, it was June and very hot outside. My husband and I were really looking forward to using the spa in the evenings once the sun went down. The houses we rent on HHI all have pools with an attached spa and there has never been a charge to turn on the spa bubbles and heat with other rental companies, especially in the summer. We will not rent from this company again because the manager we spoke to was rude and condescending. There is room for improvement in the descriptive listing of the home. They should call out that the spa will not turn on unless pool heat is paid for as we felt miss informed. Also, the sheets were pilled and not washed with fabric softener. We literarily went to HomeGoods and bought cotton sheets to use while staying here. Our experience was that this management firm will nickel and dime you and cuts corners on amenities like quality sheets and extras like beach towels. Had they not been rude on the phone and offered an apology and or a solution I would have never written a negative review about our experience. I work with the general public and alway approach things in a kind manner and was not met with that type of service when I called. We did have a couple of maintenance things go wrong with the home that I mentioned to them and they didn't even give us warning that they were sending maintenance to fix things. Also, when we checked in we were told to go to the wrong beach access. Again, when all of these things were brought to the attention of the property manager she was an absolute jerk to us. Her personality and the lack of professionalism she exhibited really rained on our stay. Customer service was lost on her.