Everything with the property was great except the pool and spa was hard to use at night since the light was out and the pool light was really dim.

Excellent house, location and pool.

House was lovely and came generally as advertised. Check-in code didn’t work I think due to Wifi issues but the property manager was pretty quick to respond and resolve.

The beach distance was was the highlight of this property. With golf cart rentals we were able to get to Publix, Bridge St, and to the shops on the north end of the island. This property was not within walking short distance of any of those things otherwise. Service with Verizon data and/or WiFi was extremely slow here. The home was very “used” with stains on every wall, blemishes on every piece of bedroom furniture, every toilet seat was marked up or stained, and the pool table room was too musty to hang out in. There was an alarm on the door to the pool that was so loud we couldn’t use that door. It was at ear level and even with an all adult party the owner would not let us remove the battery. The upper door battery was already removed Thank God. There was a storm before we arrived on Saturday and I received notification to please be patient as they would get to the cleaning of the pool Monday, but if we wanted to clean it we could use the net and that is what we did. (Pool company does not work on weekends). We then realized the heater in the pool and the hot tub were not working. I contacted the office and they said they had no one to fix it until Monday. I asked again Monday and they said the maintenance guy stopped yesterday (Sunday) & was unable to locate an issue. I told them the same issue still existed. Come Tuesday, still no sign of anyone with a cold pool & hot tub. When I asked they were certain he would be there that day. Needless to say, I called multiple times Tuesday & Wednesday asking to speak with a Supervisor only to be told she would return my call and that never happened. They offered us a pass to a hotel pool for the day & if we wanted to be in a public pool we would have stayed at a hotel for much less money, therefore I declined. Late Wednesday the pool guy shows up and backwashed the pool and everything worked fine after. The pump was in a locked facility or we could have done that ourselves. I understand storms and staffing issues, but the service was not efficient or professional with AMI in comparison to all others we have used. Post storm weekends should be staffed when paying high rates for these properties. I did request compensation after leaving and they agreed to a quarter of what I asked for. Sounds of water dripping or pipes expanding all night long in at least two bedrooms provided sleepless nights. We loved Anna Maria otherwise & will return to the island with a different company.