Brian from Kiawah Exclusives called a few hours before check-in to let me know one of the bedrooms in our rental had an air conditioner problem which will be fixed the next day. He gave us a couple of options. We can check into our rental and assess if the situation was bearable for one night and will give us a credit for the inconvenience. The other option was to move into another available rental. We requested to see the other one before making our decision. We decided to move into the other rental which was beautiful and had more room for our family of 9 and had a private pool. The original rental was just as beautiful but it was too hot and uncomfortable in that bedroom to bear even if it was only for one night. It was located in the topmost part of the house. Brian was apologetic and very accommodating to ensure our vacation will be wonderful which it was. We appreciated his awesome customer service. Our home away from home was clean, comfortable and beautiful. Both rentals were in the same complex walking distance to the beach and close to a great mall, Freshfields Village which has a grocery store, restaurants and boutiques. It was where we enjoyed our takeout pizza from Harris Teeter grocery store in the plaza Friday night with live music. It was a perfect way to start our vacation.

This is a great family house. The kids enjoyed the loft area. Very convenient to the Beach as well. Nice private screened porch.

This was our second visit here. We came for Montessori conference. We felt we were at home. Thanks

We all loved the property and the location; however, the beds definitely need to be updated. We left a day early primarily because of the uncomfortable king bed. It is entirely too hard. Everything else about the house was as expected and we enjoyed the surroundings. This was our first trip to Kiawah.